11 Replies Latest reply on Feb 1, 2017 9:35 AM by Intel Corporation

    A bootable device has not been detected

    sonjaya

      i have been search in this forum and  try solusion but  still same .

      i try upgrade bios to latest version  :

      P_20161222_112321.jpg

      I try recovery option :

      P_20161222_112249_HDR.jpg

      They i try F10 to check storage :

      P_20161222_112453.jpg

      and here the  bios  :

       

      P_20161222_112337.jpg

       

      so any help will be helpfull .

       

      many thanks

        • 1. Re: A bootable device has not been detected
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello :
           
          Thank you very much for providing those pictures.
           
          There is a newer BIOS version available, it is version 0034, pleased try to install it.
           
          Instructions to do the BIOS update using the F7 method:
           
          http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html
           
          This is the .BIO file needed to do it:
           
          https://downloadcenter.intel.com/download/26502/BIOS-Update-FCBYT10H-86A-?product=86612
           
          Also, which Windows version are you trying to install?
           
          Remember that the stick is compatible with certain Windows versions, not with all of them:
           
          http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005899.html
           
          Are you using a USB flash drive?
           
          If that is the case do you have the option to use a different one?
           
          Also, most of the customers were able to successfully install Windows creating the USB bootable device from the following site:
           
          https://rufus.akeo.ie/
           
          Please let me know the results of trying the steps above.
           
          Any questions, please let me know.
           
          Regards
           
          Alberto
           

          • 2. Re: A bootable device has not been detected
            sonjaya

            i have been follow the instruction and success update the bios  , but problem can't find storage still.

            I hope intel have a solustion for that problem .

            • 3. Re: A bootable device has not been detected
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello :
               
              Thank you very much for letting us know that information.
               
              Are you using a USB flash drive?
               
              If that is the case do you have the option to use a different one?
               
              Are you trying to install a new Windows version or are you using this device just for storage?
               
              Any questions, please let me know.
               
              Regards
               
              Alberto
               

              • 4. Re: A bootable device has not been detected
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello :
                 
                I just wanted to check if you saw the information we are requesting on the previous post and if the problem persists or if it got resolved?
                 
                Any questions, please let me know.
                 
                Regards
                 
                Alberto
                 

                • 5. Re: A bootable device has not been detected
                  sonjaya

                  Hello Alberto

                   

                  the last solustion  is not working the device still can't detect internal storage and i have been contact store was i buy they say the warranty is over 1 year so can't claim must be buy new one .

                  • 6. Re: A bootable device has not been detected
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello :
                     
                    Thank you very much for letting us know that information.
                     
                    In that case, at this point it is hard to tell if the problem is the compute stick or if it is related to the USB flash drive.
                     
                    The best thing to do will be to test the compute stick with different USB flash drive in order to isolate the issue.
                     
                    Remember that the warranty Intel provides for the stick is for 1 year, so, if you purchased the compute stick more than a year ago, then yes, the next option will be to purchase a new one.
                     
                    Any further questions, please let me know.
                     
                    Regards
                     
                    Alberto
                     

                    • 7. Re: A bootable device has not been detected
                      sonjaya

                      Hello Alberto ,

                       

                      My case is the Intel Computer Stick  bios / UEFI can't detect internal storage in build in  , so  the Intel Computer Stick can't boot event i try reinstall can't find storage .

                       

                      I have been try with usb flash drive   with  bios.bio file can read and upgrade Bios was success .

                      So the main problem is  the bios can't detect internal storage for loading OS .

                       

                      for warranty   i  was buy at  22 dec 2015 and sucess upgrade to win 10  after 3 month  the problem is come . after 1 year  the intel computer stick problem , it is only for working  1 year  only    ? very very dispointed if only a year  working   , so i will black list  from company list device and  not recomended to investment .

                      • 8. Re: A bootable device has not been detected
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello :
                         
                        Let me apologize for any type of inconvenience you might have experienced with the compute stick.
                         
                        In regard to your inquiry, the stick was design to work for more than a year, the warranty on it is the one that is for a year with Intel.
                         
                        One question, if the stick was working fine before and it was booting to Windows, did you change anything on the BIOS or there was a setting that you disable or enable or something g that you change on it that now is not working?
                         
                        I can see that there is an option on the BIOS that says: “select operating system”, and in there you can choose Windows® 8.1 or Windows® 10 32-bit, what happens if you choose that option an select any of those operating systems?
                         
                        Any questions, please let me know.
                         
                        Regards
                         
                        Alberto
                         

                        • 9. Re: A bootable device has not been detected
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello :
                           
                          I just wanted to check if you saw the information we are requesting on the previous post and also if the problem with the stick still persists or if it got resolved?
                           
                          Any questions, please let me know.
                           
                          Regards
                           
                          Alberto
                           

                          • 10. Re: A bootable device has not been detected
                            sonjaya

                            Dear Alberto,

                             

                            Before the problem come i never touch the bios  ,  i touch when  you say must be upgrade the bios version .

                            I have been try change selected operating system to win 8.1/10 32 bit  or Ubuntu 14.04 LTS 64 bit  still same error "A bootable device has not been detected."

                             

                            also i see in bios in  Boot driver Order show UEFI: Hard Drive : Part 0 : OS Boot loader

                            • 11. Re: A bootable device has not been detected
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello :
                               
                              Thank you very much for sharing the details above.
                               
                              You mentioned that you see in the BIOS under Boot driver Order: UEFI: Hard Drive: Part 0 : OS Boot loader
                               
                              Do you have the chance to select that option?  That should work to load Windows on the stick.
                               
                              If you choose that option, is then when you get the error message: “A bootable device has not been detected” ?
                               
                              Based on the fact that you tried basically all the troubleshoot steps we recommend, if after choosing the option you mentioned above the problem persists, then the next thing to do will be to replace it.
                               
                              Even though the stick is out of warranty, at this point I will suggest to get in contact with Intel support for Indonesia, just to check if maybe they can offer you a different alternative in regard to the warranty on the stick.
                               
                              Please look for the Intel’s phone number for Indonesia support on the following link:
                               
                              http://www.intel.co.id/content/www/id/id/support/contact-support/apac-contact.html
                               
                              Any further questions, please let me know.
                               
                              Regards
                               
                              Alberto