This message was posted on behalf of Intel Corporation
This type of connection depends on the Bluetooth* profile required. It is important to mention that from Windows 8* onwards, audio profiles are supported natively by the Operating Systems.
Some profiles are not provided with Intel drivers, for example, the Headset Profile (HSP) is only available in Audio Gateway mode, so the computer can use a Bluetooth headset, but not act as headset itself. For more information about this, please check the following advisory:
Features for Intel® PROSet/Wireless Software for Bluetooth® Technology
If this is happening and you are already using Intel® Wireless Bluetooth® Software for Windows® 10 [19.11.1639] from our download center, then it may indicate that a specific profile is not supported. You may also check with the Computer Manufacturer or Windows* Support for assistance about profiles.