2 Replies Latest reply on Dec 29, 2016 5:42 PM by Intel Corporation

    Chipset Device Software returns unknown error

    canufrank

      I'm trying to update video controller for Pentium E6600 @ 3.06GHz with GMA4500 because my DisplayPort is not working.

      Running Server 2012 R2 Essentials.

      Windows Device Manager reports 'There are no compatible drivers for this device' so I'm trying to install with Chipset Device Software v 10.1.1.14 which aborts with an 'Unknown error'

       

      Log:

      [0130:08B4][2016-12-21T17:24:05]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\BPPSA\Downloads\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{1959D28C-BC91-4A30-B7B2-DA923C0927BC} {F3720446-B566-42E8-BD28-01E69F8F8787} 3824'

      [0130:08B4][2016-12-21T17:24:05]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

      [0130:08B4][2016-12-21T17:24:05]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

      [0130:08B4][2016-12-21T17:24:05]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

      [0130:08B4][2016-12-21T17:24:05]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

      [0130:08B4][2016-12-21T17:24:06]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\BPPSA\AppData\Local\Temp\Intel\Logs\Chipset_20161221172406.log'

      [0130:08B4][2016-12-21T17:24:06]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\BPPSA\Downloads\SetupChipset.exe'

      [0130:08B4][2016-12-21T17:24:06]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

      [0130:08B4][2016-12-21T17:24:06]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [0130:08B4][2016-12-21T17:24:06]i000: Loading managed bootstrapper application.

      [0130:08B4][2016-12-21T17:24:06]i000: Creating BA thread to run asynchronously.

      [0130:0EB4][2016-12-21T17:24:06]i000: ** MBA ** Command line:

      [0130:0EB4][2016-12-21T17:24:06]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [0130:0EB4][2016-12-21T17:24:06]i000: ** MBA ** Calling Engine.Detect()

      [0130:08B4][2016-12-21T17:24:06]i100: Detect begin, 3 packages

      [0130:08B4][2016-12-21T17:24:06]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5'

      [0130:08B4][2016-12-21T17:24:06]i000: Setting string variable 'DotNet40Client' to value '1'

      [0130:08B4][2016-12-21T17:24:06]i000: Setting string variable 'DotNet40Full' to value '1'

      [0130:08B4][2016-12-21T17:24:06]i000: Setting string variable 'DotNet45' to value '394271'

      [0130:08B4][2016-12-21T17:24:06]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

      [0130:08B4][2016-12-21T17:24:07]i101: Detected package: DotNet45, state: Present, cached: None

      [0130:08B4][2016-12-21T17:24:07]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [0130:08B4][2016-12-21T17:24:07]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [0130:08B4][2016-12-21T17:24:07]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [0130:08B4][2016-12-21T17:24:07]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [0130:08B4][2016-12-21T17:24:07]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [0130:08B4][2016-12-21T17:24:07]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [0130:08B4][2016-12-21T17:24:07]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [0130:08B4][2016-12-21T17:24:07]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [0130:08B4][2016-12-21T17:24:07]i199: Detect complete, result: 0x0

      [0130:08B4][2016-12-21T17:24:28]i200: Plan begin, 3 packages, action: Install

      [0130:08B4][2016-12-21T17:24:28]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [0130:08B4][2016-12-21T17:24:28]i052: Condition 'NOT VersionNT64' evaluates to false.

      [0130:08B4][2016-12-21T17:24:28]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [0130:08B4][2016-12-21T17:24:28]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0130:08B4][2016-12-21T17:24:28]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0130:08B4][2016-12-21T17:24:28]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0130:08B4][2016-12-21T17:24:28]i052: Condition 'VersionNT64' evaluates to true.

      [0130:08B4][2016-12-21T17:24:28]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [0130:08B4][2016-12-21T17:24:28]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0130:08B4][2016-12-21T17:24:28]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0130:08B4][2016-12-21T17:24:28]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0130:08B4][2016-12-21T17:24:28]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\BPPSA\AppData\Local\Temp\Intel\Logs\Chipset_20161221172406_0_SetupChipsetx64.msi_rollback.log'

      [0130:08B4][2016-12-21T17:24:28]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\BPPSA\AppData\Local\Temp\Intel\Logs\Chipset_20161221172406_0_SetupChipsetx64.msi.log'

      [0130:08B4][2016-12-21T17:24:28]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0130:08B4][2016-12-21T17:24:28]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0130:08B4][2016-12-21T17:24:28]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [0130:08B4][2016-12-21T17:24:28]i299: Plan complete, result: 0x0

      [0130:0EB4][2016-12-21T17:24:28]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [0130:0EB4][2016-12-21T17:24:28]i000: ** MBA ** Getting window handle.

      [0130:0EB4][2016-12-21T17:24:28]i000: ** MBA ** Calling Engine.Apply(). Window handle: 132602

      [0130:08B4][2016-12-21T17:24:28]i300: Apply begin

      [0EF0:0E04][2016-12-21T17:24:29]i000: Caching bundle from: 'C:\Users\BPPSA\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

      [0EF0:0E04][2016-12-21T17:24:29]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

      [0EF0:10D4][2016-12-21T17:24:29]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

      [0EF0:10D4][2016-12-21T17:24:29]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

      [0EF0:0E04][2016-12-21T17:24:29]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

      [0EF0:0E04][2016-12-21T17:24:29]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [0EF0:0E04][2016-12-21T17:24:34]e000: Error 0x80070643: Failed to install MSI package.

      [0EF0:0E04][2016-12-21T17:24:34]e000: Error 0x80070643: Failed to execute MSI package.

      [0130:08B4][2016-12-21T17:24:34]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0130:08B4][2016-12-21T17:24:34]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [0130:08B4][2016-12-21T17:24:34]e000: Error 0x80070643: Failed to execute MSI package.

      [0EF0:0E04][2016-12-21T17:24:34]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [0EF0:0E04][2016-12-21T17:24:36]e000: Error 0x80070643: Failed to uninstall MSI package.

      [0EF0:0E04][2016-12-21T17:24:36]e000: Error 0x80070643: Failed to execute MSI package.

      [0130:08B4][2016-12-21T17:24:36]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0130:08B4][2016-12-21T17:24:36]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [0EF0:0E04][2016-12-21T17:24:36]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

      [0EF0:0E04][2016-12-21T17:24:36]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

      [0EF0:0E04][2016-12-21T17:24:36]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

      [0EF0:0E04][2016-12-21T17:24:36]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [0EF0:0E04][2016-12-21T17:24:36]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

      [0130:08B4][2016-12-21T17:24:36]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [0130:08B4][2016-12-21T17:24:36]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [0130:0EB4][2016-12-21T17:24:36]e000: ** MBA ** Unknown error.