This message was posted on behalf of Intel Corporation
Thank you for contacting us.
First, it’s important to check that your system meets the requirements needed to use the SR300. You can see the camera’s requirements here http://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html . Make sure your system checks with all the system requirements.
The DCM version you’re using is the one that’s available to download from the download site so everything good with that.
You mentioned that you uninstalled everything and then attempted to get a clean install. Could you be more specific with what you uninstalled? When trying to install a DCM you need to uninstall all previous DCMs and make sure that the USB drivers are properly configured and detecting other USB devices. The USB 3.0 interface must be connected to a dedicated USB3 port within the client system (do not use a hub).
Let us know your results.
I've got everything working now. I had to wipe my Win 10 System Clean - I did a full reset and started over. Now its very good. I had originally installed the DCM but had image quality issues so I uninstalled it in hopes of getting a new clean installation - and thats when the trouble started. It wouldnt reinstall and could not detect the camera. Reverting to a clean system was a pain - but it did the trick.
I'm on an MS Surface Pro 4 with a Core i7 6650U / 8GB Ram / Iris 540 Graphics and USB 3.0
I still cant figure out why I couldnt (re)-install in the first place, but it's fixed now.