4 Replies Latest reply on Jan 2, 2017 6:17 AM by Intel Corporation

    init failed ....

    suho

      Hello,

      i use a sr300 and r200.

      and I have some sample code

      but i don't use it

      because "Init failed" ...!!

      i want to know why do i meet the message, "Init failed.."

      what reasons ...?

      help me .....  u.u

        • 1. Re: init failed ....
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Suho,

          Thank you for contacting us.

          We need more information to help you in a better way, so please try to answer the following questions:

          1. Does your PC have Windows 10? If so, have you recently updated to it? Or, did you notice a recent Windows automatic update?

          2. Could you please send us the system information file of your computer? To generate this file, please press on your keyboard WinLogo + r, then enter msinfo32, then click on File >> Export.

          3. When installing DCM did you receive any error messages? If so, I would like you to collect all the installation logs from these directories:

          • %temp%\micl_tmp_%username%  
          • %windir%\Temp\micl_tmp_SYSTEM  
          • %windir%\INF\setupapi.* 


          Please note that:

          The %TEMP% path is typically, "C:\Users\<username>\AppData\Local\Temp."  
          The %windir% path is typically "C:\Windows".


          4. Have you updated your PC's USB 3.0 drivers? In case you haven't, please go to your PC's manufacturer website and download/install the latest USB 3.0 driver.

          5. Can you also send a screenshot of the error that you are getting? What are you trying to run when you get it?

          We will be waiting for your response.

          Have a nice day.

          Regards,
          -Leonardo

          1 of 1 people found this helpful
          • 2. Re: init failed ....
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Suho,

            Do you still need help with this?

            We can't help you if you don't provide us the information that we requested. 

            Regards,
            -Leonardo

            • 3. Re: init failed ....
              suho

              i installed DCM, the problem solved

              Thanks !

              • 4. Re: init failed ....
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi Suho,

                That's great, thank you for letting us know.

                Have a nice day.

                Regards,
                -Leonardo