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init failed ....

SJung11
New Contributor I
1,164 Views

Hello,

i use a sr300 and r200.

and I have some sample code

but i don't use it

because "Init failed" ...!!

i want to know why do i meet the message, "Init failed.."

what reasons ...?

help me ..... u.u

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1 Solution
idata
Employee
300 Views

Hi Suho,

 

 

Thank you for contacting us.

 

 

We need more information to help you in a better way, so please try to answer the following questions:

 

 

1. Does your PC have Windows 10? If so, have you recently updated to it? Or, did you notice a recent Windows automatic update?

 

 

2. Could you please send us the system information file of your computer? To generate this file, please press on your keyboard WinLogo + r, then enter msinfo32, then click on File >> Export.

 

 

3. When installing DCM did you receive any error messages? If so, I would like you to collect all the installation logs from these directories:

 

 

• %temp%\micl_tmp_%username%  • %windir%\Temp\micl_tmp_SYSTEM  • %windir%\INF\setupapi.*

 

 

Please note that:

 

 

The %TEMP% path is typically, "C:\Users\\AppData\Local\Temp."  The %windir% path is typically "C:\Windows".

 

 

4. Have you updated your PC's USB 3.0 drivers? In case you haven't, please go to your PC's manufacturer website and download/install the latest USB 3.0 driver.

 

 

5. Can you also send a screenshot of the error that you are getting? What are you trying to run when you get it?

 

 

We will be waiting for your response.

 

 

Have a nice day.

 

 

Regards,

 

-Leonardo

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4 Replies
idata
Employee
301 Views

Hi Suho,

 

 

Thank you for contacting us.

 

 

We need more information to help you in a better way, so please try to answer the following questions:

 

 

1. Does your PC have Windows 10? If so, have you recently updated to it? Or, did you notice a recent Windows automatic update?

 

 

2. Could you please send us the system information file of your computer? To generate this file, please press on your keyboard WinLogo + r, then enter msinfo32, then click on File >> Export.

 

 

3. When installing DCM did you receive any error messages? If so, I would like you to collect all the installation logs from these directories:

 

 

• %temp%\micl_tmp_%username%  • %windir%\Temp\micl_tmp_SYSTEM  • %windir%\INF\setupapi.*

 

 

Please note that:

 

 

The %TEMP% path is typically, "C:\Users\\AppData\Local\Temp."  The %windir% path is typically "C:\Windows".

 

 

4. Have you updated your PC's USB 3.0 drivers? In case you haven't, please go to your PC's manufacturer website and download/install the latest USB 3.0 driver.

 

 

5. Can you also send a screenshot of the error that you are getting? What are you trying to run when you get it?

 

 

We will be waiting for your response.

 

 

Have a nice day.

 

 

Regards,

 

-Leonardo
SJung11
New Contributor I
300 Views

i installed DCM, the problem solved

Thanks !

0 Kudos
idata
Employee
300 Views

Hi Suho,

 

 

That's great, thank you for letting us know.

 

 

Have a nice day.

 

 

Regards,

 

-Leonardo
0 Kudos
idata
Employee
300 Views

Hi Suho,

 

 

Do you still need help with this?

 

 

We can't help you if you don't provide us the information that we requested.

 

 

Regards,

 

-Leonardo
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