2 Replies Latest reply on Jan 2, 2017 4:39 PM by Intel Corporation

    [HD 530/i7 6700k]Tom Clancy’s The Division constantly crashing

    tvvyydfp

      *after 30m-1hr of playing.
      Driver version: 15.45.12.4552

        • 1. Re: [HD 530/i7 6700k]Tom Clancy’s The Division constantly crashing
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello tvvyydfp,

          In regard to your concern, your processor has Intel® HD Graphics 530, please try to do a manual install the latest graphic driver:

          Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

          How to Manually Install a Graphics Driver in Windows 7*

          Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

          Latest Graphic Driver: Intel® Graphics Driver [15.45] (Version: 15.45.10.4542 (Latest) Date: 11/9/2016)

          If after the installation the issue persists, please reply with the results and the following information:                                                                                                                                                                                                                                                                          

          CategoryQuestionsAnswers (N/A if not applicable)
          DescriptionProvide a detailed description of the issue 
          Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
            
              
          Always (100%):
             Often (51-99%):
             Sporadic (20-50%):
             Very Sporadic (<20%):
          Hardware (HW)Brand and Model of the system. 
          Hybrid or switchable graphics system?
             ie Does it have AMD or NV graphics too?
           
          Make and model of any Displays that are used to see the issue (see note2 below).
             LFP = Local Flat Panel (Laptop panel)
             EFP = External Flat Panel (Monitor you plug in)
           
          How much memory [RAM] in the system (see note2 below). 
          Provide any other hardware needed to replicate the issue.
             ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
           
          Hardware Stepping (see note1 below). 
          Software (SW)Operating System version (see note2 below). 
          VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
          Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
          SW or Apps version used to replicate the issue. 
          ConfigurationsSingle display, clone, or extended (see note2 below). 
          Display resolution & refresh rate setting of each display (see note2 below). 
          AC or DC mode, i.e. is power cable plugged in or not? 
          How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
             A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
            
               

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          Hope I can hear from you soon.

          Regards,
          Angie

          • 2. Re: [HD 530/i7 6700k]Tom Clancy’s The Division constantly crashing
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello tvvyydfp,

            I would like to know if the information provided to you was able to solve your concern?

            In case if you need further assistance do not hesitate to reply back.                                                                                                                                                                                                                                                                          

            CategoryQuestionsAnswers (N/A if not applicable)
            DescriptionProvide a detailed description of the issue 
            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
              
                
            Always (100%):
               Often (51-99%):
               Sporadic (20-50%):
               Very Sporadic (<20%):
            Hardware (HW)Brand and Model of the system. 
            Hybrid or switchable graphics system?
               ie Does it have AMD or NV graphics too?
             
            Make and model of any Displays that are used to see the issue (see note2 below).
               LFP = Local Flat Panel (Laptop panel)
               EFP = External Flat Panel (Monitor you plug in)
             
            How much memory [RAM] in the system (see note2 below). 
            Provide any other hardware needed to replicate the issue.
               ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
             
            Hardware Stepping (see note1 below). 
            Software (SW)Operating System version (see note2 below). 
            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
            SW or Apps version used to replicate the issue. 
            ConfigurationsSingle display, clone, or extended (see note2 below). 
            Display resolution & refresh rate setting of each display (see note2 below). 
            AC or DC mode, i.e. is power cable plugged in or not? 
            How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
               A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
              
                 

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            3.      
            4.    

            5.      
            6.    

            7.      
            8.    

            9.      
            10.   
               ...

            I am looking forward to hearing from you.

            Regards,
            Angie.