2 Replies Latest reply on Jan 16, 2017 9:39 AM by Intel Corporation

    Intel D54250WYKH HDD issue

    Aucto_NOC

      We have 6 NUC (all under warranty). 4 of them showing the disk issues. In two units, SSD and HDD not detected (unable to boot). In another two units, HDD not detected, but bootable thru SSD. Even if the HDD detected at boot time, it will disappear during the runtime. Other issues: Display goes blank, when switching from one user to another user in Win10. Some issues (unable pin point), when wireless KB or mouse connected to the unit.

       

      Two units, which are working fine, never powered off and not connected with any of the USB devices.

       

      BIOS and Drivers are updated to latest version. No improvements.

       

      Recently we found this guide Intel® NUC SATA Card Replacement Guide

      How can we get this replacement cards?

        • 1. Re: Intel D54250WYKH HDD issue
          N.Scott.Pearson

          You could be seeing two or perhaps three different issues here...

           

          First of all, if you install a mSATA SSD alone first and then add a HDD subsequently, the NUC will fail to boot. Why? Because the HDD uses SATA Lane 0 (SATA0) and the mSATA SSD uses SATA Lane 1 (SATA1) and the NUC will default to booting from SATA0 ahead of SATA1. To address this, you need to go into BIOS Setup (Visual BIOS) and change the boot order so that the SSD is before (above) the HDD. Once this is done, you should be ok.

           

          Secondly, when you have a SSD and subsequently add a new (i.e. never before used) HDD, this HDD needs to be initialized within Windows before it will appear. To do so, you need to run the Disk Management applet and go through the initialization process. You can start the Disk Management applet from the Computer Management application, but I find it easier to enter command "diskmgmt.msc". If you have a new HDD that needs initialization, the Disk Management applet will automatically start the process. After completing the initialization process, the applet will then walk you through the processor of creating a partition on this HDD and then formatting it.

           

          Finally, there is the issue of the marginal SATA daughter cards, which caused HDDs to not appear to be present or to disappear during operation. These marginal SATA daughter cards only shipped with very early (first production run) D54250WYKH NUCs. Subsequent releases had the replacement card already included. Thus, the chances of your NUCs having the marginal SATA daughter cards are low but not impossible. If you think that there is the possibility of any of these cards being present in your D54250WYKH NUCs, you need to contact Intel Customer Support directly. They can walk you through the process of verifying (via the daughter card's part number, which I don't have unfortunately) whether or not you actually have any of the marginal cards. If you do, you can make arrangement with them for the replacement cards to be shipped to you. Here are links that will provide you with (hopefully local) numbers for Intel Customer Support:

           

          Intel Customer Support Contact Information for US and Canada

          Intel Customer Support Contact Information for Europe, Middle East and Africa

          Intel Customer Support Contact Information for Asia-Pacific

          Intel Customer Support Contact Information for Latin America

           

          Hope this helps,

          ...S

          • 2. Re: Intel D54250WYKH HDD issue
            Intel Corporation
            This message was posted on behalf of Intel Corporation


            Hello Aucto_NOC,


            I'm following on this post to ask you if your issue has been resolved or if you need further assistance.


            Regards,


            Ivan.