3 Replies Latest reply on Dec 20, 2016 2:16 PM by N.Scott.Pearson

    Bluetooth not working on a NUC5i7RYH Core i7-5557U

    TJude

      Windows recently did an 'upgrade' and I find my BT Keyboard no longer works.  Also see that the BT icon in Device Manager is no longer there, but it is in the BIOS.  I don't use WiFi on this machine, but I do see that it sees APs, so I'm sure it's working and it does show up in DM.  There is a failed driver in Device Manager under USB Controllers called "Unknown USB Device (Device Descriptor Request Failed)" with the following events:

       

      Device USB\VID_0000&PID_0002\5&2cb2f022&0&7 had a problem starting.

      Driver Name: usb.inf

      Class Guid: {36FC9E60-C465-11CF-8056-444553540000}

      Service:

      Lower Filters:

      Upper Filters:

      Problem: 0x2B

      Problem Status: 0x0

       

      Device USB\VID_0000&PID_0002\5&2cb2f022&0&7 was configured.

      Driver Name: usb.inf

      Class Guid: {36FC9E60-C465-11CF-8056-444553540000}

      Driver Date: 06/21/2006

      Driver Version: 10.0.14393.0

      Driver Provider: Microsoft

      Driver Section: BADDEVICE.Dev.NT

      Driver Rank: 0xFF0000

      Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE

      Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000

      Device Updated: false

      Parent Device: USB\ROOT_HUB30\4&2dec54a9&0&0

       

      Device USB\VID_0000&PID_0002\5&2cb2f022&0&7 could not be migrated.

      Last Device Instance Id: USB\VID_8087&PID_0024\5&1ACB7FA2&0&1

      Class Guid: {36FC9E60-C465-11CF-8056-444553540000}

      Location Path:

      Migration Rank: 0xF000FFFFFFFFF100

      Present: false

      Status: 0xC0000719

       

      Thank you for your help!

        • 1. Re: Bluetooth not working on a NUC5i7RYH Core i7-5557U
          N.Scott.Pearson

          Microsoft's O/S upgrade engine is chock full of bugs and sometimes deletes required files from drivers and applications. Unfortunately, the latest release (the Anniversary Update, build 1607) installs as an O/S upgrade, not as an update, so we suffer as a result.

           

          My suggestion is, if you want to be absolutely sure of the integrity of everything, you should download and reinstall all necessary driver packages for your NUC. You cannot use the Intel Driver Update Utility for this; it does not support refresh. You need to download the latest driver packages from here: Downloads for Intel® NUC Kit NUC5i7RYH and then manually install then. In the case of Bluetooth and Wireless, I recommend that you uninstall the existing versions, reboot and then install the latest versions.

           

          Hope this helps,

          ...S

           

          P.S. The Bluetooth component *is* a USB device.

          • 2. Re: Bluetooth not working on a NUC5i7RYH Core i7-5557U
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            N.Scott.Pearson, your help it is always appreciated.

            To: T. Jude

            Hello T.Jude,

            In regard to your concern, as Scott recommendation, please try to do an installation of the drivers for your Intel® NUC Kit NUC5i7RYH:

            Downloads for Intel® NUC Kit NUC5i7RYH

            Also, please follow the driver installation order that you will find at the following link:

            Driver Install Order

            ***it is not on the link, however; after the Chipset driver, please do not forget to install the Intel® Management Engine Driver if it is available for your operating system.

            Please let me know how it goes in order to further assist you if required.

            Best regards,
            Angie

            • 3. Re: Bluetooth not working on a NUC5i7RYH Core i7-5557U
              N.Scott.Pearson

              I will add something to Angie's comments: In addition to the install order not mattering for the driver packages, you DO NOT need to perform a reboot after installing each driver package, even if they are asking for one. I *always* say no when they ask for a reboot. Only one single reboot is necessary and this doesn't need to happen until after you have installed all of the driver packages necessary.

               

              ...S