1 2 Previous Next 28 Replies Latest reply on May 11, 2017 5:15 PM by Intel Corporation

    HD Graphics 530 No Screen Rotation Hotkey

    iede

      Hello,

       

      I have a small issue with my laptop, XPS 15 9550 (Core i7 6700 HQ with Intel HD Graphics 530) in which the screen orientation hotkey is not available in Intel HD Graphics panel (see attachment).

       

      I am able to rotate it via Display Settings -> Orientation -> change it to either landscape or portrait. But I'm used to with the orientation hotkey (Ctrl + Alt + Arrow Up or Ctrl + Alt + Arrow Left) to rotate it from landscape to portrait and vice versa.

       

      I use the latest official driver from intel 21.20.16.4542 and actually when I tried to install this driver it said it was not validated for this computer. So DELL is restricting its user to use Intel generic driver, and I don't want to use their driver (20.19.15.4483) because I have an issue with one of my application if I use that driver.

       

      So, what can I do to be able to get the hotkey functionality again?

       

      Another note, right click from desktop only shows Intel Graphics Settings. Intel Graphics Options is not there (see attachment) which has an option to rotate also from there.

       

      Let me know if you need more data and thanks!

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      see above

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Intel Core i7-6700HQ - Intel HD Graphics 530

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Hybrid with NVIDIA Geforce GTX 960M

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP 15.6" 1920x1080

      How much memory [RAM] in the system (see note2 below).

      32 GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      N/A

      Hardware Stepping (see note1 below).

      PCI\VEN_8086&DEV_191B&SUBSYS_06E41028&REV_06

      PCI\VEN_8086&DEV_191B&SUBSYS_06E41028

      PCI\VEN_8086&DEV_191B&CC_030000

      PCI\VEN_8086&DEV_191B&CC_0300

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro 64 bit Version 1607 (OS Build 14393.576)

      (VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      9.0.1035

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Intel HD Graphics 530 : 21.20.16.4542

      NVIDIA Geforce GTX 960M : 21.21.13.7609

      SW or Apps version used to replicate the issue.

      N/A

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      1920x1080 @60Hz 32 Bit

      AC or DC mode, i.e. is power cable plugged in or not?

      AC mode, power cable plugged in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Right Click on desktop
      2. Select Intel Graphics Settings
      3. Select Options & Supports
      4. Hot Key Manager
      5. Screen Rotation hot key is missing
        • 1. Re: HD Graphics 530 No Screen Rotation Hotkey
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello iede,

          The best support for you is your system manufacturer, as this is could be a limitation from Dell.

          However, you can try the following to install the generic Intel® driver, please bear in mind that if you are able to install the generic driver I cannot guarantee that the issue can be resolved because this can be limited by your computer manufacturer.

          First uninstall the graphics driver that you have installed, please see Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

          Once the driver is uninstalled, install the generic driver manually, Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

          You can download the latest graphics driver here:
          https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345



          I hope that can help.


          Regards,


          Ivan.

          • 2. Re: HD Graphics 530 No Screen Rotation Hotkey
            iede

            Hi Ivan,

             

            Thanks for the reply. I've tried several things :

            • Download Dell's driver from their website with version 20.19.15.4483 and install it => Screen Rotation Hotkey is available
            • Download Intel's generic driver with version 20.19.15.4501 and install it => Screen Rotation Hotkey is available

            4501a.png

            4501b.png

            • Try Windows Update from Windows 10, it will automatically download driver with version 21.20.16.4534 and install it => Screen Rotation Hotkey is NOT available

            4534a.png

            4534b.png

            • Download Intel's generic driver with version 21.20.16.4542 and install it => Screen Rotation Hotkey is NOT available

            4542a.png

            4542b.png

             

            Then my understanding is any version with 21.xx.yy.zzzz doesn't have Screen Rotation Hotkey. Can you confirm that? If yes, can Intel fix it in next update?

             

            For now I'm using version 20.19.15.4501

            • 3. Re: HD Graphics 530 No Screen Rotation Hotkey
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              This version has the Screen Rotation Hotkey, I’m 100% sure that this is just a limitation from your system manufacturer with certain drivers, you will need to consult this information with them, your system manufacturer can disable features with the drivers and this is out of our support.



              Ivan.

              • 4. Re: HD Graphics 530 No Screen Rotation Hotkey
                iede

                Could you please share a screenshot of Intel HD Graphics Control Panel for Intel HD 530 with driver version 21.20.16.4542 which has the screen rotation hotkey? I just want to make sure that it's a limitation from Dell and not from Intel because if it's really a limitation from Dell, why the Intel generic driver version 20.19.15.4501 has the screen rotation hotkey?

                a.png


                This picture is Intel generic driver version 20.19.15.4501 and has the "Graphics Options" in right-click context menu. But latest Intel generic doesn't have it (refer to my first post). It seems illogical for me that only the latest version is restricted by Dell, even though both drivers are newer than Dell's driver.

                • 5. Re: HD Graphics 530 No Screen Rotation Hotkey
                  iede

                  Could anyone who has Intel HD Graphics 530 with driver version 21.20.16.4542 help to confirm?

                   

                  Thanks.

                  • 6. Re: HD Graphics 530 No Screen Rotation Hotkey
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    I’m from Intel and I can confirm this, but as I have mentioned above, if you don’t get this option with your system is because it has been limited by your system manufacturer.

                    Please bear in mind that Intel sells products to various OEM's (Original Equipment Manufacturers), who then integrate them, with other system components (power supplies, disk drives, add in cards, software, etc). These products may be customized to the OEM's specifications.

                     

                     

                    Hotkeys.PNG

                     

                    Capture1.PNG

                     

                    Capture.PNG

                     

                    Regards,

                     

                    Ivan.

                    • 7. Re: HD Graphics 530 No Screen Rotation Hotkey
                      iede

                      Thanks for your screenshot confirmation, but as I can see it is the old driver :

                      • 10.18.15.4279 (15.40.7.4279)
                      • Windows 10 10.0.10586 (November Update / TH2)

                      I can confirm to you that the old driver before 21.20.16.4542 (15.45.10.4542) will have the screen rotation.

                      4501a.png

                      4501b.png

                      What I want you to screenshot is Intel HD Graphics 530 with :

                      • Latest Driver 21.20.16.4542 (15.45.10.4542)
                      • With Windows 10 10.0.14393 (Anniversary Update / RS1)

                       

                      Instead you gave me a screenshot of the old driver which is obviously has the screen rotation hotkey.

                      • 8. Re: HD Graphics 530 No Screen Rotation Hotkey
                        iede

                        No reply?

                         

                        I got a confirmation from other forum that someone with Intel HD Graphics 520 with driver version 21.20.16.4542 (15.45.10.4542) doesn't have the screen rotation hotkey too. So this is indeed a missing feature from Intel. Please make that functionality available again in next driver version.

                        • 9. Re: HD Graphics 530 No Screen Rotation Hotkey
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Being that the case, let’s wait for a new driver to come up and see if that option is available.

                           

                          I installed the latest graphics version 15.20.16.4542 and I can see that the hotkey is not available.

                           

                          Thanks for the information, we really appreciate your feedback.

                           

                          CaptureHotkeys4552.PNG

                           

                           

                          Capture2.PNG

                           

                          Best wishes,

                           

                           

                          Ivan.

                          • 10. Re: HD Graphics 530 No Screen Rotation Hotkey
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            After searching for this information, with the new 15.45 drivers we have a new version of Intel Graphics Control Panel that removed certain features/options that already exists on Windows 10, thus eliminating redundancy. Examples are: screen orientation, gamma calibration, etc.
                             
                            We are actively looking for user’s feedback, but currently the option is not available with 15.45.
                             
                            Best regards,
                             
                             
                            Ivan.
                             

                            • 11. Re: HD Graphics 530 No Screen Rotation Hotkey
                              iede

                              Hi Ivan,

                               

                              I know that screen orientation is available in Windows 10 Settings -> System -> Display. But it lacks of hotkey to do that which is the feature that I use in my laptop. In case for 2 in 1 laptop, it has built in accelerometer to define the orientation of the screen automatically. But in laptop that doesn't have it, it is too slow to change orientation from Windows settings. Because in my opinion, pressing Ctrl + Alt + Left Arrow is much faster than go to Settings -> System -> Display -> Orientation -> Landscape.

                               

                              What I need is just a hotkey, the screen orientation menu in Intel HD Graphics Control Panel Display Menu (below refresh rate) is redundant with Windows 10 Setting, so Intel can remove it.

                              • 12. Re: HD Graphics 530 No Screen Rotation Hotkey
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Thanks for your feedback, I will check on this to see if it is going to be available in future drivers.


                                Best regards,

                                Ivan.

                                • 13. Re: HD Graphics 530 No Screen Rotation Hotkey
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello iede,
                                   
                                  After researching for this information, we do not know if this will be back in the driver so we cannot provide an ETA, at this point I suggest you to keep checking the download center for new driver and see if they have this option back.
                                   
                                   
                                  Best regards,
                                   
                                  Ivan

                                  • 14. Re: HD Graphics 530 No Screen Rotation Hotkey
                                    iede

                                    Hi Ivan,

                                     

                                    Thanks for your information. But could you please pass this to development team? so that they know that there is someone out there that need this functionality in their latest graphic driver. For sure now I'm stuck with driver version 20.19.15.4531 because newer driver after that version doesn't have this functionality.

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