1 2 3 4 Previous Next 49 Replies Latest reply on Feb 1, 2017 2:57 PM by bkhalterman

    1.2 TB Intel SSD 750 Series trouble

    bkhalterman

      My PC has been operating properly now for several months with no issues. However, all of a sudden now my motherboard seemingly does not find the Intel 750 SSD on a cold boot. Strangely enough when I remove the SSD from the PCIe slot and place it back, the computer boots into windows (installed on the Intel 750 SSD). This happens every time. In fact, if I let the PC go to sleep, it happens then too. I am wondering if there is something wrong with the SSD? I have gone through and checked/updated all drivers for the SSD and the computer/operating system/SSD seem to work just fine once I remove the SSD and replace it then boot... This is very strange and I am completely lost here. Again, I have only had the hard drive for a few months and I love it, but I need to find out what is causing this issue. Any ideas/help would be greatly appreciated.

       

      Computer Specs:

      Intel 6700K

      ASUS Z170 Deluxe

      GTX 1080

      Intel 750 1.2 TB

      3440 x 1440 Predator w/g-sync

      ASUS AC1900 Network Adapter

      Thermaltake Pacific RL360 RGB Water Cooling Kit

      32 GB Corsair Vengeance 3000MHz DDR4 RAM

      3  - Samsung 950 Pro 256 GB SSD

      1  - 1 TB WD 7200 RPM HDD

        • 1. Re: 1.2 TB Intel SSD 750 Series trouble
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Bkhalterman,

          We understand the SSD you have is not detected on a cold boot and you need to take it out and put it back in the slot so it can work again.
          Our recommendation about this situation is to make sure the BIOS is updated.

          Could you please check what is the latest BIOS version on it?
          Also, please provide the firmware version of your SSD?

          Once you have the SSD detected on the operating system, could you please provide us the SMART details of it? You can get them using Intel® Solid State Drive Toolbox

          We will be waiting for your response.

          Regards,
          NC

          • 2. Re: 1.2 TB Intel SSD 750 Series trouble
            bkhalterman

            Hello NC,

             

                 Thank you for your speedy response. The following requested information is below:

             

                 Current BIOS Version : 1902

                 I am going to upgrade to 2202 now and let you know how that goes.

             

                 Current SSD information:

             

            1 of 1 people found this helpful
            • 3. Re: 1.2 TB Intel SSD 750 Series trouble
              bkhalterman

              After Updating the BIOS. The problem persists. I think it is worth noting a few things:

               

              1. When I restart the machine, the drive is recognized and everything works just fine.

              2. Simply removing the SSD and replacing it, makes it work again 100% of the time.

              3. Changing the PCIe slot does not affect the symptom.

               

              I really hope you guys can figure this out. I am quite worried about this issue getting worse.

              1 of 1 people found this helpful
              • 4. Re: 1.2 TB Intel SSD 750 Series trouble
                bkhalterman

                I realize now that I may not have given you the firmware version of the Intel 750 SSD. Here it is: 8EV101F0

                Model Number of Drive: SSDPEDMW012T4

                • 5. Re: 1.2 TB Intel SSD 750 Series trouble
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi Bkhalterman,

                  Thanks for the information provided, it will really help to determine the situation with your SSD.
                  While we work on this, could you also please send us over the thread the *.csv file from Intel® SSD Toolbox? You need to open the program and click on the export button on the bottom right hand.

                  We will be waiting for your response.

                  Regards,
                  NC

                  • 6. Re: 1.2 TB Intel SSD 750 Series trouble
                    bkhalterman

                    I have replied to your email message with the .csv file.

                    • 7. Re: 1.2 TB Intel SSD 750 Series trouble
                      bkhalterman
                      'ID''Description''Raw''Normalized''Threshold''Action'
                      ABProgram Fail Count0100Ready for use.
                      ACErase Fail Count0100Ready for use.
                      ADWear Leveling Count7.3E+1099Ready for use.
                      Average erase cycles17
                      Maximum erase cycles31
                      Minimum erase cycles6
                      B8End-to-End Error Detection Count0100Ready for use.
                      C7CRC Error Count0100Ready for use.
                      E2Timed Workload - Media Wear65535100Ready for use.
                      E3Timed Workload - Host Read/Write Ratio65535100Ready for use.
                      E4Timed Workload Timer65535100Ready for use.
                      EAThermal Throttle Status0100Ready for use.
                      Throttle Status0%
                      Throttling Event Count0
                      F0Retry Buffer Overflow Count0100Ready for use.
                      F3PLI Lock Loss Count0100Ready for use.
                      F4NAND Bytes Written320254100Ready for use.
                      F5Host Bytes Written167749100Ready for use.
                      F6Unknown1100Ready for use.
                      Standard SMART Health Info
                      1Temperature25 degree CReady for use.
                      3Available Spare Normalized percentage of the remaining spare capacity available10010Ready for use.
                      5Percentage Used0Ready for use.
                      32Data Units Read7108.68 GBReady for use.
                      48Data Units Written5242.16 GBReady for use.
                      64Host Read Commands1.6E+08Ready for use.
                      80Host Write Commands1.19E+08Ready for use.
                      96Controller Busy Time0Ready for use.
                      112Power Cycles259Ready for use.
                      128Power On Hours661Ready for use.
                      144Unsafe Shutdowns0Ready for use.
                      160Media Errors0Ready for use.
                      176Number of Error Info Log Entries0Ready for use.
                      0Critical Warnings0Ready for use.
                      Available Spare Space has fallen below the threshold0
                      Temperature has exceeded a critical threshold0
                      Device reliability has degraded0
                      Media is in a read-only mode0
                      Volatile memory backup device has failed0
                      'Word''Description''Value'
                      0-1PCI Vendor ID (VID)8086
                      3-FebPCI Subsystem Vendor ID (SSVID)8086
                      23-AprSerial NumberCVCQ5171008L1P2BGN
                      24-63Model NumberINTEL SSDPEDMW012T4
                      64-71Firmware Revision8EV101F0
                      72Recommended Arbitration Burst (RAB)0
                      76Multi-Interface Capabilities0
                      77Maximum Data Transfer Size5
                      78-255Reserved
                      256-257Optional Admin Command Support6
                      Bit 15:3 - Reserved0
                      Bit 2 - Support Firmware Activate Download1
                      Bit 1 - Support Format NVM1
                      Bit 0 - Support Security Send Receive0
                      258Abort Command Limit3
                      259Asynchronous Event Request Limit3
                      260Firmware Updates2
                      Bit 7:4 - Reserved0
                      Bit 3:1 - Number FW Slots Support1
                      Bit 0 - Is FW Slot Read Only0
                      261Log Page Attributes2
                      Bit 7:1 - Reserved1
                      Bit 0 - Support SMART Per Namespace0
                      262Error Log Page Entries3F
                      263Number of Power States Support0
                      264Admin Vendor Specific Cmd Configuration0
                      Bit 7:1 - Reserved0
                      Bit 0 - Admin Vendor Specific CMD Format0
                      265-511Reserved
                      512Submission Queue Entry Size66
                      Bit 7:4 - Maximum Entry Size6
                      Bit 3:0 - Minimum Entry Size6
                      513Completion Queue Entry Size44
                      Bit 7:4 - Maximum Entry Size4
                      Bit 3:0 - Minimum Entry Size4
                      514-515Reserved0
                      516-519Number of Namespaces1
                      520-521Optional NVM Command Support6
                      Bit 15:3 - Reserved0
                      Bit 2 - Dataset Management Command Support1
                      Bit 1 - Write Uncorrectable Command Support1
                      Bit 0 - Compare Command Support0
                      522-523Fused Operation Support0
                      Bit 15:1 - Reserved0
                      Bit 0 - Compare and Write Fused Operation Support0
                      524Format NVM Attributes7
                      Bit 7:3 - Reserved0
                      Bit 2 - cryptographic Erase Support1
                      Bit 1 - secure Erase All Namespaces Support1
                      Bit 0 - format All Namespaces Support1
                      525Volatile Write Cache0
                      Bit 7:1 - Reserved0
                      Bit 0 - NVM Vendor Specific CMD Format0
                      526-527Atomic Write Unit Normal0
                      528-529Atomic Write Unit Power Fail0
                      530NVM Vendor Specific Command Configuration0
                      Bit 7:1 - Reserved0
                      Bit 0 - NVM Vendor Specific CMD Format0
                      531-2047Reserved
                      2048-2079Power State 0 Descriptor
                      Bit 255:125 - Reserved
                      Bit 124:120 - Relative Write Latency0
                      Bit 119:117 - Reserved
                      Bit 116:112 - Relative Write Throughput0
                      Bit 111:109 - Reserved
                      Bit 108:104 - Relative Read Latency0
                      Bit 103:101 - Reserved
                      Bit 100:96 - Relative Read Throughput0
                      Bit 95:64 - Exit Latency0
                      Bit 63:32 - Entry Latency0
                      Bit 31:16 - Reserved
                      Bit 15:0 - Maximum Power9C4
                      3075Stripe Size5 (128 KiB of user data)
                      3096Current PCIe Link Speed3
                      3097Negotiated PCIe Link Width4
                      3098Security Capabilities0
                      3099Security Status9
                      3100-3107Bootloader Revision8B1B0133
                      0-7Namespace Size2.34E+09
                      15-AugNamespace Capacity2.34E+09
                      16-23Namespace Utilization2.34E+09
                      24Namespace Features0
                      Bit 7:1 - Reserved0
                      Bit 0 - Thin Provisioning Support0
                      25Number of LBA Formats6
                      26Formatted LBA Size0
                      Bit 7:5 - Reserved0
                      Bit 4 - Metadata transfer bit0
                      Bit 0:3 - LBA Format Support0
                      27Metadata Capabilities1
                      Bit 7:2 - Reserved0
                      Bit 1 - Metadata transfered as part of a separate buffer support0
                      Bit 0 - Metadata transfered part of extended data LBA Support1
                      28End-to-end Data Protection Capabilities11
                      Bit 7:5 - Reserved0
                      Bit 4 - Protection Info transfered as last 8 bytes of metadata Support1
                      Bit 3 - Protection Info transfered as first 8 bytes of metadata Support0
                      Bit 2 - Protection Type 3 Support0
                      Bit 1 - Protection Type 2 Support0
                      Bit 0 - Protection Type 1 Support1
                      29End-to-end Data Protection Type Settings0
                      Bit 7:4 - Reserved0
                      Bit 3 - Protection Information Transfer0 (Transferred as the last eight bytes of metadata.)
                      Bit 2:0 - Protection Type Information0 (Protection Information is not enabled)
                      131LBA Format 0 Support2090000
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x2 (Good performance)
                      Bit 23:16 - LBA Data Size9
                      Bit 15:0 - Metadata Size0
                      135LBA Format 1 Support2090008
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x2 (Good performance)
                      Bit 23:16 - LBA Data Size9
                      Bit 15:0 - Metadata Size8
                      139LBA Format 2 Support2090010
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x2 (Good performance)
                      Bit 23:16 - LBA Data Size9
                      Bit 15:0 - Metadata Size10
                      143LBA Format 3 SupportC0000
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0C
                      Bit 15:0 - Metadata Size0
                      147LBA Format 4 SupportC0008
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0C
                      Bit 15:0 - Metadata Size8
                      151LBA Format 5 SupportC0040
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0C
                      Bit 15:0 - Metadata Size40
                      155LBA Format 6 SupportC0080
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0C
                      Bit 15:0 - Metadata Size80
                      159LBA Format 7 Support0
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0
                      Bit 15:0 - Metadata Size0
                      163LBA Format 8 Support0
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0
                      Bit 15:0 - Metadata Size0
                      167LBA Format 9 Support0
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0
                      Bit 15:0 - Metadata Size0
                      171LBA Format 10 Support0
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0
                      Bit 15:0 - Metadata Size0
                      175LBA Format 11 Support0
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0
                      Bit 15:0 - Metadata Size0
                      179LBA Format 12 Support0
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0
                      Bit 15:0 - Metadata Size0
                      183LBA Format 13 Support0
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0
                      Bit 15:0 - Metadata Size0
                      187LBA Format 14 Support0
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0
                      Bit 15:0 - Metadata Size0
                      191LBA Format 15 Support0
                      Bit 31:26 - Reserved
                      Bit 25:24 - Relative Performance0x0 (Best performance)
                      Bit 23:16 - LBA Data Size0
                      Bit 15:0 - Metadata Size0
                      'Item''''Value'
                      Operating SystemNameMicrosoft Windows 10 Pro
                      Version10.0.14393
                      Service Pack0
                      ComputerManufacturerSystem manufacturer
                      ModelSystem Product Name
                      ProcessorIntel(R) Core(TM) i7-6700K CPU @ 4.00GHz
                      ControllerNameStandard SATA AHCI Controller
                      Driver Version10.0.14393.206
                      ControllerNameStandard SATA AHCI Controller
                      Driver Version10.0.14393.206
                      ControllerNameMicrosoft Storage Spaces Controller
                      Driver Version10.0.14393.351
                      ControllerNameIntel(R) Solid-State Drive P3700/P3600/P3520/P3500/750 Series
                      Driver Version1.8.0.1011
                      'Manufacturer''Description''Version''Controller Mode'
                      IntelIntel(R) Solid-State Drive P3700/P3600/P3520/P3500/750 Series1.8Controller used with this drive is in AHCI or RAID mode
                      • 8. Re: 1.2 TB Intel SSD 750 Series trouble
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello bkhalterman,

                        Thanks for all the updates and information provided. We will analize this data and research your issue further. We will post an update to your thread soon.

                        Best regards,
                        Carlos A.

                        • 9. Re: 1.2 TB Intel SSD 750 Series trouble
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello bkhalterman,

                           

                          It's important to point out that the requirements for this SSD are that it must be installed in a PCIe* slot that will support PCIe* Generation 3.0 by 4 lanes (PCIe* NVMe* 3.0 x4). While the drive is backwards compatible with older generations, and will work with less PCIe* lanes, lower performance and issues would be expected.

                           

                          In your particular motherboard, only the 2nd, 5th, and 7th PCIe* slots meet (and exceed) these requirements. All other slots are PCIe* 2.0 by 1 lane.

                           

                          - ASUS* Z170-Deluxe User Guide (Page 33, Section 1.2.5).

                           

                          Also, this video has a lot of information that could help (they talk about slot placement at around 8:45):

                           

                          - Youtube: Installing the Intel SSD 750 Series PCIe*.

                           

                          Note: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

                           

                          Please let us know if this helps.

                           

                          Best regards,
                          Carlos A.

                          • 10. Re: 1.2 TB Intel SSD 750 Series trouble
                            bkhalterman

                            As mentioned before, I have already tried other PCIe slots. As an example, slot 7. In fact, the SSD is currently in slot 7 and I still need to remove the SSD and replace it in order to boot.

                            I watched that youtube video and many other when deciding to buy the SSD. I know I have it installed correctly. So I don't think that's it.

                             

                            I have wondered if there is something wrong with the motherboard. But, I am not sure. All other devices work fine when plugged into the same PCIe slots where the SSD does not work fine. Including the gpu. I have been swapping things around like crazy trying to figure this very strange issue out.

                             

                            I am tempted to buy another drive to see if that works... Maybe clone this one onto the new drive if it does and then request a refund for the existing one... Not sure if that is possible. I guess I haven't done this yet because of the risk that the SSD is fine and then I will be stuck with two SSD NVME drives. That would be awesome but needlessly expensive.

                            I don't really know another way to troubleshoot the problem.

                            • 11. Re: 1.2 TB Intel SSD 750 Series trouble
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello bkhalterman,

                              I don't believe that replacing the drive would resolve the issue.

                              This seems to be a timing issue between your motherboard and the SSD, to the point that the system wakes up faster than, or fails to wake up the drive.

                              The next thing for us to try here, will be to disable any fast boot options that your motherboard offers either through the BIOS or as well as the OS. 

                              Motherboard:
                              ASUS* UEFI BIOS Utility > Advanced Mode > Boot > Boot Configuration > Fast Boot.

                              Windows*:
                              - Control Panel > Power Options > “Choose what the power buttons do” > "Change settings that are currently unavailable.” > Under "Shutdown settings", uncheck "Turn on fast startup".

                              We hope this makes a difference. If not, you may want to engage ASUS*, since the Z170 chipset is not on our tested/compatible list for this SSD. Since it's a newer chipset, it should work, but it might need some additional settings from a motherboard perspective.

                              - Tested Compatible Motherboards with the Intel® SSD 750 Series.
                              Physical Installation Instructions for Intel® Solid State Drive 750 Series.

                              Best regards,
                              Carlos A.
                               

                              • 12. Re: 1.2 TB Intel SSD 750 Series trouble
                                christianklein

                                I've got a Asus Z170-WS with 750 U.2,got windows installed and ran fine for a couple of days. Went into sleep mode and the drive is gone.

                                1 of 1 people found this helpful
                                • 13. Re: 1.2 TB Intel SSD 750 Series trouble
                                  Amiralsed

                                  I  have the same probleme with asus Z170....disappointed with intel...

                                  • 14. Re: 1.2 TB Intel SSD 750 Series trouble
                                    Amiralsed

                                    I have the same probleme with Asus mother board Z170 gaming pro. (Intel M2 SSD 530 series 240 Go). disappointed....

                                    Os: Win7 64bit sp1 (More problemes with win 10, "catastrophic result")

                                    Intel SSD 530 Serie 240Go (M) (Latest pilot with Intel drive update utility/ and Intel solid state drive toolbox)

                                    Mother board: ASUS z170 GAMING/ Aura.

                                    Chipset: Intel 100 Serie/C230 Chipset family sata AHCI controller.

                                    Processor: Intel CORE I7-6700 CPU.

                                    GPU: Asus strix GTX 1070.

                                    Bios latest version update from the official site Asus (Asus support said that the are no probléme of compatibilitie between this new génération of mother board and the intel SSD).

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