3 Replies Latest reply on Jan 11, 2017 7:34 AM by Intel Corporation

    Intel 8620 connection issues

    BoyMeetsBowtie

      Just bought an 8620 to use the Bluetooth function on my DESKTOP system. Motherboard is an EVGA X99 Classified with the latest bios. Can't get the card to connect to my Bluetooth devices or a wireless network, and I've downloaded and installed drivers for both. Please help if you can

        • 1. Re: Intel 8620 connection issues
          Charlie_Intel

          Hello BoyMeetsBowtie,

           

          This issue belongs in the Wireless Networking forum. It's important to make sure that you post to the right community in order for your thread to receive the correct attention and support.

           

          We understand you are having issues getting the Bluetooth® module on your Intel® Dual Band Wireless-AC 8260 to be recognized.

           

          Are you still having this issue?

           

          If so, we'd like to have some more information:

           

          1- How are you connecting this wireless adapter to your computer? Via M.2, or using a PCIe* adapter?

               1.2- If you're using a PCIe* adapter, what brand/model? Did it come with the wireless adapter, or was it purchased separately?

          2- What operating system will the adapter be working with?

          3- Have you engaged the motherboard manufacturer to check for adapter compatibility?

           

          I have moved your thread from the General Discussion board, over to the Wireless Community. We look forward to hearing back from you.

           

          Best regards,

          Carlos A.

          • 2. Re: Intel 8620 connection issues
            maryt_intel

            Hi Carlos,

            BoyMeetsBowtie originally posted his question in the WIDI forum the day before it was archived. So I moved it to the General Discussion so someone would pick it up. Thanks for stepping in to help!

             

            Mary T.

            • 3. Re: Intel 8620 connection issues
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello BoyMeetsBowtie,

              We're following up on this thread since we have not heard back from you.

              We hope your issue has been resolved. If you need further assistance, please let us know.

              Best regards,
              Carlos A.