10 Replies Latest reply on Mar 31, 2017 7:59 PM by glnz

    What is Intel(r) Energy Checker SDK. ESRV Service queencreek?

    SeanVree

      Running windows 10U

       

      Intel Core i7-6700K 4.0Ghz

       

      So noticed my event logs are filled with error referring to QUEENCREEK. 

       

      Errors look like this:

      ----------------------------------------------

      The description for Event ID 2 from source ESRV_SVC_QUEENCREEK cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

       

      If the event originated on another computer, the display information had to be saved with the event.

       

       

      The following information was included with the event:

       

       

      Error [5]: [Unable To Open Device.][0x0].

      Occurred: [Wed Dec 14 02:50:21 2016].

      In file: [driver.c].

      At line: [26950].

      -------------------------------------

       

      The specified resource type cannot be found in the image file

       

      I also have two services installed:

       

      USER_ESRV_SVC_QUEENCREEK

      Path: C:\Program Files\Intel\SUR\QUEENCREEK\esrv_svc.exe

       

      and

       

      USER_ESRV_SVC_WILLAMETTE

      Path: C:\Program Files\Intel\SUR\WILLAMETTE\ESRV\esrv_svc.exe

       

       

      Anyone know what this is and why it's installed?

        • 1. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello SeanVree,

          Before I can provide you additional information, could you please confirm to me the following details:

          Could you please confirm the model of your laptop, desktop motherboard or Intel device?
          Which will be the model of your Intel processor?
          What are you trying to do that you see this information?
          Could you please provide me screenshots of your concern?

          Hope I can hear from you soon.

          Regards,
          Angie

           

          • 2. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Seanvree,

            Please omit the information of the processor, since it has been already provided.

            And once that you have the rest of the information, do not hesitate to reply back.

            Regards,
            Angie.

            • 3. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
              SeanVree

              Could you please confirm the model of your laptop, desktop motherboard or Intel device?

              A:  It's a custom made desktop:

               

               

              Which will be the model of your Intel processor?

              A:

              Processor: Intel Core i7-6700K

              MB:  Gigabyte H170N-WIFI

               

              Here is system info:

               

              OS Name Microsoft Windows 10 Enterprise Version 10.0.14393 Build 14393 Other O - Pastebin.com

               

              What are you trying to do that you see this information?

              A: I see this information in the Windows event logs.

               

              Could you please provide me screenshots of your concern?

              A:

              Two main entries in the event logs:

               

              #1:  Imgur: The most awesome images on the Internet

               

              #2: Imgur: The most awesome images on the Internet

              • 4. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
                SeanVree

                Have you guys (intel) looked at this yet?

                 

                Looks like a lot of other people are having this issue.

                • 5. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello SeanVree,

                  Thank you for your reply.

                  We will pay close attention to this matter. Could you please help us and reply to me with the following information:
                                                                                                                                                                                                                                                                                             

                  CategoryQuestionsAnswers (N/A if not applicable)
                  DescriptionProvide a detailed description of the issue 
                  Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
                    
                      
                  Always (100%):
                     Often (51-99%):
                     Sporadic (20-50%):
                     Very Sporadic (<20%):
                  Hardware (HW)Brand and Model of the system. 
                  Hybrid or switchable graphics system?
                     ie Does it have AMD or NV graphics too?
                   
                  Make and model of any Displays that are used to see the issue (see note2 below).
                     LFP = Local Flat Panel (Laptop panel)
                     EFP = External Flat Panel (Monitor you plug in)
                   
                  How much memory [RAM] in the system (see note2 below). 
                  Provide any other hardware needed to replicate the issue.
                     ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                   
                  Hardware Stepping (see note1 below). 
                  Software (SW)Operating System version (see note2 below). 
                  VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
                  Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
                  SW or Apps version used to replicate the issue. 
                  ConfigurationsSingle display, clone, or extended (see note2 below). 
                  Display resolution & refresh rate setting of each display (see note2 below). 
                  AC or DC mode, i.e. is power cable plugged in or not? 
                  How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                     A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                    
                       

                  1.      
                  2.    

                  3.      
                  4.    

                  5.      
                  6.    

                  7.      
                  8.    

                  9.      
                  10.   
                     ...


                  As soon as you reply, we will continue with the investigation about this matter.

                  Hope I can hear from you soon.

                  Regards,
                  Angie
                   

                  • 6. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
                    SeanVree
                    CategoryQuestionsAnswers (N/A if not applicable)
                    DescriptionProvide a detailed description of the issue see OP
                    Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
                      
                       
                    Always (100%):
                        x Often (51-99%):
                       Sporadic (20-50%):
                       Very Sporadic (<20%):
                    Hardware (HW)Brand and Model of the system. Custom
                    Hybrid or switchable graphics system?
                       ie Does it have AMD or NV graphics too?
                    No, intel integrated - HD 530
                    Make and model of any Displays that are used to see the issue (see note2 below).
                       LFP = Local Flat Panel (Laptop panel)
                       EFP = External Flat Panel (Monitor you plug in)
                    headless
                    How much memory [RAM] in the system (see note2 below). 32GB
                    Provide any other hardware needed to replicate the issue.
                       ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                    none
                    Hardware Stepping (see note1 below). NA
                    Software (SW)Operating System version (see note2 below). Windows 10 Enterprise x64 (14393.576)
                    VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
                    Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). Intel- version 21.20.16.4534 (10/7/2016)
                    SW or Apps version used to replicate the issue. none,
                    ConfigurationsSingle display, clone, or extended (see note2 below). none, headless
                    Display resolution & refresh rate setting of each display (see note2 below). NA
                    AC or DC mode, i.e. is power cable plugged in or not? AC
                    How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                       A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                     
                    1. Open event logs
                    2. Local
                    3. Error
                    4. click on ESRV_SVC_QUEENCREEK & Service Control Manager:  Screen Shot:

                    Imgur: The most awesome images on the Internet

                        

                       ...

                     


                    As soon as you reply, we will continue with the investigation about this matter.

                    • 7. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello SeanVree,

                      Thank you for all the information provided.

                      After an extensive research for about your matter, I was able to confirm the proper Intel Support department.

                      At this moment you can go to:

                      Developer Zone Department, Intel® Energy Checker SDK Support

                      They will properly address your matter.

                      I am looking forward to hearing from you.

                      Best regards,
                      Angie

                      • 8. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
                        SeanVree

                        Okay, that forum is "archive", I can't post anything?

                         

                        "You are not allowed to post new content in this forum"

                        • 9. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello SeanVree,

                          I am really sorry for the inconvenience.

                          You can try to contact their support on the link down bellow:

                          Developer Zone Support

                          Or you can post a new forum on the next link:

                          https://software.intel.com/en-us/forum


                          I am looking forward to hearing from you.

                          Best regards,
                          Angie

                          1 of 1 people found this helpful
                          • 10. Re: What is Intel(r) Energy Checker SDK. ESRV Service queencreek?
                            glnz

                            Anyone looking to get rid of this nutty Intel "Service" might want to see a solution at

                            https://communities.intel.com/thread/110955

                            Good luck.