9 Replies Latest reply on Jan 12, 2017 1:51 PM by Intel Corporation

    Updater utility could not find drives

    Sam187

      I am trying to update the graphics drivers on my laptop (Toshiba SATELLITE C850-1D2 model) but the Intel driver update utility does not recognize the drivers (error says "no drivers were detected for your product"). Dxdiag told me that my computer has Intel(R) HD Graphics drivers but i don't know which ones to update too. if anyone needs to see, the logs on the updater were:

       

      DriverUpdateUI.exe Information: 0 : Motherboard Name = , Motherboard Id = 0

      DriverUpdateUI.exe Information: 0 : GetSupportedDrivers for OS: 75941, Motherboard 0

      DriverUpdateUI.exe Information: 0 : GetSupportedDrivers for Motherboard 0

      DriverUpdateUI.exe Information: 0 : Calling IDUUDetection.IDUUDetection().getDriverData with 0 driverInfos

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: HW signature count = 0

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Beginning detection at 20:27:57

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Finished detection at 20:27:57

      DriverUpdateUI.exe Information: 0 : IDUUDetection.IDUUDetection().getDriverData returned true

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: isTabletProc method at 20:27:57 , namefamily is: Intel(R) Pentium(R) CPU B960 @ 2.20GHz

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: isTabletProc method returning False

       

      Thanks