This message was posted on behalf of Intel Corporation
As Al mentioned, Intel® Wireless Adapters are not meant to be used in custom integrations, you should contact the Computer Manufacturer Support before upgrading. The new adapter may not be compatible with your PC.
In our best effort, you can try a clean installation of the wireless driver:
1. Download Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.20.3]
2. Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".
3. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 8265 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".
4. Reboot the PC or scan for hardware changes, check device manager and if an older wireless driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.
5. Remove temporary files: Press the Windows Key + R to open the run box. Type Cleanmgr.exe. Press OK. Select the main drive, usually C:\. Check Temporary Files and uncheck everything else. Press OK.
6. Install the Intel Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all driver components.