2 Replies Latest reply on Dec 20, 2016 2:44 PM by Intel Corporation

    how to update FW

    ivanwoon


      Hi

       

      Any idea how to force the FW?

       

      i have a SR300 (VF0800), only recently got the time to do an install and look at it but has the following issue.

       

      -----------------------------

      Camera Generation: CIvcam 1.5
      Camera Connection Type:Unknown
      Device ID:111111111111
      Serial Number:610205003417

       

       

      Command:Burn New Version FW Image
      Status:Exceeded maximum FW updates

      -----------------------------

       

      Regards

      Ivan

        • 1. Re: how to update FW
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Ivan,

          Thank you for interest in the Intel® RealSense™ Technology.

          I understand that you are experiencing issues related to the installation process. Could you tell me if it is related to the Depth Camera Manager installation? Also, does the camera appears in the Device Manager? If it does, please send a screenshot of the entries that appear in the Device Manager.
          Thank you for sending one of the installation logs. Please collect all the installation logs (from the DCM installation) from these directories and send them to us, they could provide additional information that may help us solve the issue:
          •    %temp%\micl_tmp_%username%  
          •    %windir%\Temp\micl_tmp_SYSTEM 
          •    %windir%\INF\setupapi.* 

          %temp% is typically, "C:\Users\<username>\AppData\Local\Temp." 
          %windir% is typically "C:\Windows".

          Also, make sure that you are not using any kind of USB Hub (not even a USB 3.0 Hub) since those are not compatible with the camera.

          Regards,
          Andres

          • 2. Re: how to update FW
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Ivan,

            I’ll like to know if you had the chance to collect the installation logs. 

            In case you did, we would highly appreciate if you could sent them to us. 

            Regards,
            Andres