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how to update FW

IIvan17
Beginner
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Hi

Any idea how to force the FW?

i have a SR300 (VF0800), only recently got the time to do an install and look at it but has the following issue.

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Camera Generation: CIvcam 1.5Camera Connection Type:UnknownDevice ID:111111111111Serial Number:610205003417

Command:Burn New Version FW ImageStatus:Exceeded maximum FW updates

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Regards

Ivan

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idata
Employee
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Hello Ivan,

 

 

Thank you for interest in the Intel® RealSense™ Technology.

 

 

I understand that you are experiencing issues related to the installation process. Could you tell me if it is related to the Depth Camera Manager installation? Also, does the camera appears in the Device Manager? If it does, please send a screenshot of the entries that appear in the Device Manager.

 

Thank you for sending one of the installation logs. Please collect all the installation logs (from the DCM installation) from these directories and send them to us, they could provide additional information that may help us solve the issue:

 

• %temp%\micl_tmp_%username%

 

• %windir%\Temp\micl_tmp_SYSTEM

 

• %windir%\INF\setupapi.*

 

 

%temp% is typically, "C:\Users\\AppData\Local\Temp."

 

%windir% is typically "C:\Windows".

 

 

Also, make sure that you are not using any kind of USB Hub (not even a USB 3.0 Hub) since those are not compatible with the camera.

 

 

Regards,

 

Andres
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idata
Employee
226 Views

Hello Ivan,

 

 

I'll like to know if you had the chance to collect the installation logs.

 

 

In case you did, we would highly appreciate if you could sent them to us.

 

 

Regards,

 

Andres
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