3 Replies Latest reply on Dec 14, 2016 1:00 PM by Intel Corporation

    i5-7200u too hot?

    Radi15

      hi,
      i've question about i5-7200u

      it becomes sooo hot (over 90 degrees C) when I play e.g. play FIFA 17

      notebook is new- ge force 940mx, 4gb ram ddr on borad

      why I am able to make tea using my notebook :/

      any reasons?

        • 1. Re: i5-7200u too hot?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello :
           
          It is hard to tell the reason why it is getting overheating, depending on the game it is expected to get a high cpu usage and a little bit of overheating, FIFA 17 is a high demanding game when it comes to graphics, so maybe that is the reason why this is happening.
           
          When a computer gets overheated the first symptoms are that the PC will start to throttling then it will get freeze and if it gets really hot it will go off by itself, so, if none of this happened that it should be working fine.
           
          According to the specifications of processor the T-junction for this processor is 100°C, so if it reaches that value it is actually expected as you can confirm on the following link:
           
          http://ark.intel.com/products/95443/Intel-Core-i5-7200U-Processor-3M-Cache-up-to-3_10-GHz?q=Intel® Core™ i5-7200U Processor (3M Cache, up to 3.10 GHz)
           
          Also, we do have a tool to test the processor that does an overall test including a temperature test, so if it passed the test it should be fine, here is the link to downloaded, second option to the left:
           
          https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
           
          Any questions, please let me know.
           
          Alberto
           

          • 2. Re: i5-7200u too hot?
            Radi15

            thx! test passed

             

            1 question, should I make a complaint (shop where I bought my notebook), just in case...?

            • 3. Re: i5-7200u too hot?
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello :
               
              Thank you very much for letting us know that information.
               
              If by any chance the notebook is showing any of the symptoms described previously, in that case it will be better to get in contact with the manufacturer of the notebook, normally they are the ones that provide the warranty on it so they should be able to let you know if it is still under warranty and what are the options if there is a problem with it.
               
              Now, there are some stores that provide warranty for a limited period of time, but normally most of them just get the product to sell it they are not aware of possible problems with it, however you can always get in contact directly with them to make sure of that information.
               
              Any questions, please let me know.
               
              Alberto