3 Replies Latest reply on Dec 14, 2016 2:45 PM by Intel Corporation

    RMD SSD

    TruePCs

      Need to RMA a SSD

      Tried to start a rma but get

       

      Your product could not be located

      Verify the information you entered and try your search again. Contact support if you need help identifying your product or determining your warranty status.

       

      Tried to email but need to register first to send a suport email but that is also broken, will not send me email to register...

       

      Tried the phone number listed but that goes to dead air.....

       

      Have a 535 480 gig SSD, ISN CVTR543003RH480EGN, Serial H60945-201, purchased March 2016 from Newegg that is dead and needs replacement. Is Intel out of business or are they really that bad at managing a website?

       

      Can someone shed a little light here?

        • 1. Re: RMD SSD
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello TruePCs,

           

          We understand that you've been experiencing some issues contacting our support team in order to request a warranty replacement on your Intel® SSD.

           

          I've passed your feedback on to the appropriate team, and they will look into it.

           

          That being said, this may be an isolated issue, as I was able to check your warranty status online without any problems, and our support team has been receiving calls as normal all day.

           

          Would it be possible for you to try again, and let us know if the issue persists?

           

          Best regards,
          Carlos A.

           

          EDIT: Please check your private messages.

          • 2. Re: RMD SSD
            TruePCs

            Hmmm, just tried again and get

             

             

            Your product could not be located

             

             

            ISN (on drive):

             

            CVTR543003RH480EGN

             

            or Serial Number (on box):

             

            H60945-201

            Clip0001.jpg

             

            Either I'm missing something or...

             

            Tried in Firefox, Chrome and IE.

            • 3. Re: RMD SSD
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              TruePCs,

              I've reported this issue and we're looking into it.

              Thank you for your feedback. Let us know if there's anything else we may help you with.

              Best regards,
              Carlos A.