I would love to help you with this. I had that issue last week too, and that’s because I installed Intel System Studio and the drivers with the board disconnected, so I uninstalled and installed everything (including drivers) with the board connected to the PC. So, I recommend you to do the same and let me know if it works.
Have a nice day.
There are some Windows Troubleshooting steps in this post - Troubleshooting Intel® System Studio for Microcontrollers issues on Windows
It includes details on how to manually install the driver if the board was not connected during ISSM installation.