1 2 Previous Next 21 Replies Latest reply on Apr 3, 2017 5:58 PM by Intel Corporation

    High cpu usage (since Nov 2014)

    vessto

      Hello!

       

      I have Lenovo C340 All-in-One, x64, Intel Celeron, 4GB RAM. I bought it with Win 8 and in January  2014 upgraded to 8.1. This year I upgraded to 10. Somewhere in November 2014 I started having very high CPU usage while browsing in all browsers (except IE which I don't use). While downloading files or previewing image heavy sites/flash player content. It happened all of a sudden and I firstly I blamed AVG Free which had version update near that time. I changed the antivirus but the issue remained. Now after two years of struggling with that I'm almost 99% sure it is because graphic driver (which currently is from 2015 and says it is the latest one). I asked in the forum of the manufacturer but got no replies. In Adobe forum regarding Flash Player being a part of this I was told to change browsers to x64 versions, but that didn't help. In Microsoft forum I was advised to perform safe mode reboot and clean reboot. But before doing that I wanted to ask here if rolling back driver or updating with the older, original one (from 2012-2013, as PC was bought and which I have backuped) would solve my problem.

       

      Thank you in advance!

        • 1. Re: High cpu usage (since Nov 2014)
          Stefan3D

          1) in task manager (or process explorer or process hacker) sort processes by CPU usage to find the culprit.

          2) in all likelihood a driver from 2012 won't work under Windows 10. Or do you want to roll back OS as well?

          1 of 1 people found this helpful
          • 2. Re: High cpu usage (since Nov 2014)
            vessto

            The culprit is always the browser, tested all of them. Today I had issues with Mozilla x64 in Google Disc for example. The fan sounded like a helicopter.

             

            I didn't know that, so that definitely is an another problem. I don't wanna change the OS.

             

            I have Intel(R) Driver Update Utility and it shows that I need some newer chipset (or similar). It downloads it, then gives an error and the typing goes a mess. After restart the old driver (chipset) returns and the typing is ok. Tried that two times, seems the system/machine refuses this update.

            • 3. Re: High cpu usage (since Nov 2014)
              Stefan3D

              I checked the data sheet of your rig http://www.lenovo.com/shop/emea/content/pdf/Essential/CSeries/en/essential-c340-aio-datasheet.pdf

              It reads "up to 3rd gen ... processor" and yours seems to be 2nd gen.

              Don't know if Intel supports that still under Windows 10.

               

              Does your rig have NVIDIA Optimus as seen in data sheet?

              If so, you can force Firefox to use the GeForce GPU by creating application profiles for firefox.exe and more important for plugin-container.exe

              That should solve performance issues.

              1 of 1 people found this helpful
              • 4. Re: High cpu usage (since Nov 2014)
                vessto

                Thank you for the reply! Seems a bit complicated for me, don't know where to look for NVIDIA. On a first sight I didn't see anything NVIDIA in Device Manager. Searching for it or for GeForce in Windows search button also shows nothing. I looked in the original drivers backup and none of them is there too.

                 

                I see one new Intel driver compared to the original ones - Pci Bus

                 

                The issue started when I was with Win 8.1. I didn't have another option but to upgrade as 8 was very buggy.

                • 5. Re: High cpu usage (since Nov 2014)
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello :
                   
                  I looked on Lenovo’s web site to try to find the drivers for your computer, and the thing is that this product was design to work with Windows® 7, 8 or 8.1, the computer is not compatible with Windows® 10.
                   
                  What happens is that as you can see Windows® 10 gets installed, but at the moment to look for drivers since the system is not compatible with that software there will be no drivers available for it.
                   
                  You can confirm that information on the following link:
                   
                  http://support.lenovo.com/cr/en/products/desktops-and-all-in-ones/lenovo-c-series-all-in-ones/lenovo-c340-all-in-one?tabName=downloads&beta=false
                   
                  This computer works with Intel® HD Graphics 2000 controller, and Windows® 10 does not support that version of graphics, that is why we do not have a graphics driver for you to test it.
                   
                  You can verify those details in here:
                   
                  http://shopap.lenovo.com/in/en/desktops/lenovo/c-series/c340/#tab-tech_specs
                   
                  http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html
                   
                  So, the problem with the high cpu usage could be related to this situation of Windows® 10 not being fully compatible, however it can also be a hardware problem, and remember that warranty is provided by the manufacturer.
                   
                  As an option you can go back to Windows® 7, 8 or 8.1, and try the drivers above, otherwise the best thing to do will be to get in contact with Lenovo directly for further technical or warranty assistance, since a BIOS update might be required:
                   
                  Lenovo’s phone number: 855-253-6686
                   
                  Lenovo’s support site: http://support.lenovo.com/cr/en
                   
                  Additionally we do have a tool to test the processor, you can always try it, if the processor passed the test then it should be fine:
                   
                  https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
                   
                  To find out if the computer uses Nvidia drivers as well you just need to go to device manager and look for the option “display adapters” and you should be able to confirm that in there, but according to the specification on the link above it does not use Nvidia drivers.
                   
                  Any questions, please let me know.
                   
                  Alberto
                   

                  1 of 1 people found this helpful
                  • 6. Re: High cpu usage (since Nov 2014)
                    vessto

                    Thank you very much for the details and links! I understand that in my strive to have the newest OS I put myself in a problem. I saw in Lenovo site that my PC is not listed in Win 10 compatible ones, but I saw it too late, after the major Win 10 update/upgrade 1067 failed for me. The strange is that issue started in Win 8.1 which should not be much different from 8. Probably Win 8 was installed from the importers here though as C340 AIO is listed to be originally with Win 7. My PC is out warranty already (it is 3 yo) and the service is in another country.

                     

                    More and more I read I got the conclusion I should give up and to try to lessen opened tabs or to browse fewer image-heavy/flash player sites daily. My last hope is that there could be some dust in PC, it was never cleaned and this to slow some processors (at least I read something like this on the web).

                     

                    Now I'll install the diagnostic tool and will post the result.

                    • 7. Re: High cpu usage (since Nov 2014)
                      vessto

                      Here are the test results for both CPU and temperature. Thank you very much for telling me about this tool. Just to add from where I read about dust related to high CPU usage: 13 Reasons Why Your Computer is Slow - Techlicious

                       

                       

                      --- IPDT64 - Revision: 3.0.0.25.W.MP

                      --- IPDT64 - Start Time: 13.12.2016 г. 0:35:38

                       

                      --------------------------------------------------------------------

                      Processor 1

                      --------------------------------------------------------------------

                      Intel(R) spbc Module Test

                      Module Version: 1.0.7.64b.W

                      Start Time: Tue Dec 13 00:35:39 2016

                      Test Result - PASS

                      ..!!..Processor under test is verified as 'PRODUCTION'..!!..

                       

                      Processor Manufacturer: GenuineIntel

                      Processor Brand String:          Intel(R) Celeron(R) CPU G540 @ 2.50GHz

                       

                      End Time: Tue Dec 13 00:35:42 2016

                      Total Time:  seconds: 3

                      --------------------------------------------------------------------

                      Genuine Intel CPU Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Tue Dec 13 00:35:42 2016

                      Test Result - PASS

                      Expected: GenuineIntel

                      Detected: GenuineIntel

                      End Time: Tue Dec 13 00:35:42 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      Temperature Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Tue Dec 13 00:35:42 2016

                      Test Result - PASS

                      Expected: Greater than 1 degrees below max

                      Received: 41 degrees below max

                      End Time: Tue Dec 13 00:35:42 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      CPU Brand String Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Tue Dec 13 00:35:42 2016

                      Test Result - PASS

                      Expected String Parts: As Defined in BrandString_LocalConfig.xml

                      Detected: Intel(R) Celeron(R) CPU G540 @ 2.50GHz

                      End Time: Tue Dec 13 00:35:42 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      CPU Frequency Test

                      Module Version: 1.0.14.64b.W

                      Start Time: Tue Dec 13 00:35:42 2016

                      Test Result - PASS

                      Processor Name:          Intel(R) Celeron(R) CPU G540 @ 2.50GHz

                      Expected CPU Frequency: 2.50

                      Detected CPU Frequency: 2.50001

                      Expected Base Clock: 100

                      Detected Base Clock: 100

                      QPI link rate Test - Not supported.

                      Skipping QPI link rate Test.

                      End Time: Tue Dec 13 00:35:44 2016

                      Total Time:  seconds: 2

                      --------------------------------------------------------------------

                      Floating Point Test

                      Module Version: 1.0.10.64b.W

                      Start Time: Tue Dec 13 00:35:44 2016

                      Test Result - PASS

                      Million Floating Points per Second, MFLOPS: 302.4

                      Error: 0

                      --- Floating Point Test Passed!!!---

                      End Time: Tue Dec 13 00:35:46 2016

                      Total Time:  seconds: 2

                      --------------------------------------------------------------------

                      Prime Number Generation Test

                      Module Version: 1.0.10.64b.W

                      Start Time: Tue Dec 13 00:35:46 2016

                      Test Result - PASS

                      Operation Per Second: 1.99374e+006

                      Error: 0

                      --- Prime Number Generation Test Passed!!!---

                      End Time: Tue Dec 13 00:35:48 2016

                      Total Time:  seconds: 2

                      --------------------------------------------------------------------

                      Cache Test

                      Module Version: 1.0.10.64b.W

                      Start Time: Tue Dec 13 00:35:48 2016

                      Test Result - PASS

                       

                      --- Reading Cache Size --- 

                       

                      - Detected L1 Data Cache Size --> 32

                      - Detected L1 Inst Cache Size --> 32

                       

                      - Detected L2 Cache Size --> 256

                      - Detected L3 Cache Size --> 2048

                       

                      Cache Size Test Passed!!!

                       

                      End Time: Tue Dec 13 00:35:48 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      MMXSSE Test

                      Module Version: 1.0.10.64b.W

                      Start Time: Tue Dec 13 00:35:48 2016

                      Test Result - PASS

                       

                      --- Determining MMX - SSE capabilities ---

                                                      --- CPU FEATURES DETECTION FOR ---

                                                  ---        MMX SSE       ---

                      MMX                       - MMX Supported -->            Yes

                      SSE                        - SSE Supported -->             Yes

                      SSE2                      - SSE2 Supported -->           Yes

                      SSE3                      - SSE3 Supported -->           Yes

                      SSSE3                    - SSSE3 Supported -->         Yes

                      SSE4.1                   - SSE4.1 Supported -->        Yes

                      SSE4.2                   - SSE4.2 Supported -->        Yes

                                                     --- MMX SSE - capabilities check complete ---

                      MMX Test Result --- PASS

                      SSE Test Result --- PASS

                      SSE2 Test Result --- PASS

                      SSE3 Test Result --- PASS

                      SSSE3 Test Result --- PASS

                      SSE4.1 Test Result --- PASS

                      SSE4.2 Test Result --- PASS

                       

                      End Time: Tue Dec 13 00:35:48 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      AVX Test

                      Module Version: 1.0.11.64b.W

                      Start Time: Tue Dec 13 00:35:48 2016

                      Test Result - PASS

                       

                      --- Determining AVX AES PCLMULQDQ capabilities ---

                                                      --- CPU FEATURES DETECTION FOR ---

                                                 --- AVX/AES/PCLMULQDQ ---

                      AVX                        - Advanced Vector Extensions Supported -->    No

                      AVX OS Support   - AVX Operating System Supported -->                No ---> No Test Required

                      AES                        - Advanced Encryption Standard Supported --> No ---> No Test Required

                      PCLMULQDQ        - Polys Carry-Less Multiply Supported -->         Yes

                                      --- AVX AES PCLMULQDQ capabilities check complete ---

                      AVX Compare Test Result --- Not Tested

                      AES Test Result --- Not Tested

                      PCLMULQDQ Test Result --- PASS

                      PCLMULQDQ Testing Passed !!

                       

                      End Time: Tue Dec 13 00:35:48 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      IMC Test

                      Module Version: 1.0.7.64b.W

                      Start Time: Tue Dec 13 00:35:48 2016

                      Test Result - PASS

                      --- Reading Memory Size ---

                      Detected Memory Size is --> 4.00GB

                      --- Subtest - Memory Size Test Passed!!!  ---

                      --- Integrated Memory Controller Stress Test ---

                      Memory to be allocated = 1048576 byte

                      Memory Allocated.

                      Test 1 Ones and Zeros Moving Inversions write operations - Passed

                      Test 1 Ones and Zeros Moving Inversions verification operations - Passed

                      Test 2 32Bits Sliding Ones write operations - Passed

                      Test 2 32Bits Sliding Ones verification operations - Passed

                      Test 3 32Bits Sliding Zero write operations - Passed

                      Test 3 32Bits Sliding Zero verification operations - Passed

                      Memory Deallocated.

                      --- Subtest - Memory Stress Test Passed!!! ---

                      Integrated Memory Controller Stress Test Passed!!!

                      End Time: Tue Dec 13 00:35:48 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      PCH Test

                      Module Version: 1.0.9.64b.W

                      Start Time: Tue Dec 13 00:35:49 2016

                      Test Result - PASS

                       

                      Chipset          : Intel(R) H61 Chipset

                      Chipset Stepping : B3

                       

                      No device connected to PCI Express Port 1

                       

                      1 device connected to PCI Express Port 2

                         1 : USB xHCI Compliant Host Controller

                       

                      1 device connected to PCI Express Port 3

                         1 : Realtek PCIe GBE Family Controller

                       

                      1 device connected to PCI Express Port 4

                         1 : Realtek PCIE CardReader

                       

                      1 device connected to PCI Express Port 6

                         1 : Broadcom 802.11n Network Adapter

                       

                      2 device connected to SATA Controller 1

                         1 : ST1000DM003-9YN162

                         2 : TSSTcorp CDDVDW SN-208AB

                       

                      6USB devices detected

                         1 : USB Mass Storage Device

                         2 : USB Input Device

                         3 : USB Composite Device

                         4 : USB Composite Device

                         5 : USB Attached SCSI (UAS) Mass Storage Device

                         6 : USB Mass Storage Device

                       

                      2 device connected to Intel High Definition Audio Controller

                         1 : Intel(R) Display Audio

                         2 : Realtek High Definition Audio

                       

                      Platform Controller Hub Test Completed!!!

                      End Time: Tue Dec 13 00:35:49 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      IGD Module Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Tue Dec 13 00:35:49 2016

                      Test Result: PASS

                      Expected: As defined in IGD_LocalConfig.xml file

                      Received: 0x2A

                      End Time: Tue Dec 13 00:35:49 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      GFX Module Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Tue Dec 13 00:35:49 2016

                      GFX Module Test: PASS

                      End Time: Tue Dec 13 00:36:17 2016

                      Total Time:  seconds: 28

                      --------------------------------------------------------------------

                      CPU Load

                      Module Version: 1.0.10.64b.W

                      Start Time: Tue Dec 13 00:36:18 2016

                      CPU Load: PASS

                      End Time: Tue Dec 13 00:41:08 2016

                      Total Time:  seconds: 290

                      --------------------------------------------------------------------

                      --- IPDT64 - Temperature Monitor Results

                       

                      --- Temperature Test ---

                      ...

                      Version 1.0.12.64b.W

                      ...

                       

                      36 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 36 degrees below max

                       

                      --- Temperature Test ---

                      ...

                      Version 1.0.12.64b.W

                      ...

                       

                       

                      Entering run forever

                      37 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 37 degrees below max

                      Test PASSED

                      36 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 36 degrees below max

                      Test PASSED

                      35 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 35 degrees below max

                      Test PASSED

                      35 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 35 degrees below max

                      Test PASSED

                      35 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 35 degrees below max

                      Test PASSED

                      33 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 33 degrees below max

                      Test PASSED

                      33 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 33 degrees below max

                      Test PASSED

                      33 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 33 degrees below max

                      Test PASSED

                      32 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 32 degrees below max

                      Test PASSED

                      32 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 32 degrees below max

                      Test PASSED

                      32 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 32 degrees below max

                      Test PASSED

                      30 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 30 degrees below max

                      Test PASSED

                      31 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 31 degrees below max

                      Test PASSED

                      30 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 30 degrees below max

                      Test PASSED

                      30 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 30 degrees below max

                      Test PASSED

                      29 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 29 degrees below max

                      Test PASSED

                      29 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 29 degrees below max

                      Test PASSED

                      29 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 29 degrees below max

                      Test PASSED

                      29 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 29 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      43 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 43 degrees below max

                      Test PASSED

                      42 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 42 degrees below max

                      Test PASSED

                      44 degrees C below maximum

                      Test Result - PASS

                       

                      Temperature Monitor Stopped

                       

                      --------------------------------------------------------------------

                       

                      System Information

                      ------------------

                      Processor Name: Intel(R) Celeron(R) CPU G540 @ 2.50GHz

                      Processor Information: Intel64 Family 6 Model 42 Stepping 7

                      Number of Physical Cores: 2

                      Number of Logical Cores: 2

                      Installed System Memory: 4 GB

                      Operating System: Microsoft Windows 10 Home 64-bit

                      Graphics Information: Intel(R) HD Graphics

                      System Product: MAHOBAY

                      System BIOS: ELKT27AUS

                      System Serial Number: VS80077129

                      --------------------------------------------------------------------

                       

                      --- IPDT64 - End Time: 13.12.2016 г. 0:41:31

                      --- IPDT64 - Result: Pass

                      --------------------------------------------------------------------

                      PASS

                       

                       

                       

                      --- Temperature Test ---

                      ...

                      Version 1.0.12.64b.W

                      ...

                       

                      36 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 36 degrees below max

                       

                      --- Temperature Test ---

                      ...

                      Version 1.0.12.64b.W

                      ...

                       

                       

                      Entering run forever

                      37 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 37 degrees below max

                      Test PASSED

                      36 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 36 degrees below max

                      Test PASSED

                      35 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 35 degrees below max

                      Test PASSED

                      35 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 35 degrees below max

                      Test PASSED

                      35 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 35 degrees below max

                      Test PASSED

                      33 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 33 degrees below max

                      Test PASSED

                      33 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 33 degrees below max

                      Test PASSED

                      33 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 33 degrees below max

                      Test PASSED

                      32 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 32 degrees below max

                      Test PASSED

                      32 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 32 degrees below max

                      Test PASSED

                      32 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 32 degrees below max

                      Test PASSED

                      30 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 30 degrees below max

                      Test PASSED

                      31 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 31 degrees below max

                      Test PASSED

                      30 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 30 degrees below max

                      Test PASSED

                      30 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 30 degrees below max

                      Test PASSED

                      29 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 29 degrees below max

                      Test PASSED

                      29 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 29 degrees below max

                      Test PASSED

                      29 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 29 degrees below max

                      Test PASSED

                      29 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 29 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      43 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 43 degrees below max

                      Test PASSED

                      42 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 42 degrees below max

                      Test PASSED

                      44 degrees C below maximum

                      Test Result - PASS

                       

                      Temperature Monitor Stopped

                      Expected Greater than 1 degrees below max

                      Received 44 degrees below max

                      Test PASSED

                      • 8. Re: High cpu usage (since Nov 2014)
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello :
                         
                        Thank you very much for providing that information.
                         
                        Based on that the processor seems to be working fine, the clock speed was detected as correct, the temperature is also fine and as you can see it passed the overall test, so it seems it is working properly.
                         
                        In regard to the dust problem, it is not that common but sometimes this problem could be related to that reason, to check if the computer has dust is always an option if you know how to open the computer.
                         
                        When you use a operating system that is not fully compatible with the computer any type of performance problem is expected, so the option in that case is going back to Windows® 7, 8 or 8.1, even though it is strange the problem happened also with Windows® 8.1, that indicates that it could be also a problem related to hardware but in order to make sure about that, the next thing to do will be to swap parts if that option is available because sometimes the processor is embedded to the board.
                         
                        Any questions, please let me know.
                         
                        Alberto
                         

                        1 of 1 people found this helpful
                        • 9. Re: High cpu usage (since Nov 2014)
                          vessto

                          Thank you very much and sorry for the late reply! I'm a bit relieved now, as the test indicates no problems. I will try safe boot with networking to see if the main OS drivers have conflicts. If this is the reason (as I hope) I should try finding the culprit. If that doesn't help I should call some hardware master to open and clean the machine and to see if the parts look ok.

                           

                          I probably made some mistake in my strive to have useful tools and software. I uninstalled some programs and now Mozilla is 400-500 MB memory and not 600-700 as before. I had Acronis Free Hardware Monitor and it still has leftovers in Registry. I had two conflicting with OS programs - Abstract Curves and the software of my UPS (which caused OS to wants Windows activation almost on every boot). I also had Glarysoft Utilities. Some programs installed Microsoft Visual C++ (I have 15 versions of MV C++ in my program list now). An issue was detected with command prompt tools found in Microsoft site and I cleared it with CCleaner registry tool. But it wasn't connected with the high CPU usage.

                          • 10. Re: High cpu usage (since Nov 2014)
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello :
                             
                            Thank you very much for sharing that information.
                             
                            Yes, in this case that is pretty much the option left, to get a technician to open the computer, even though as we mentioned above the high cpu usage because of dust is not that common.
                             
                            Since you are trying to un-install some programs, on the following link you will find useful information about how to delete the registry of those programs:
                             
                            http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/
                             
                            NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
                             
                            Any questions, please let me know.
                             
                            Alberto
                             

                            1 of 1 people found this helpful
                            • 11. Re: High cpu usage (since Nov 2014)
                              vessto

                              Thank you very much for the link! I'll examine the registry and the mentioned folders for leftover from all programs I uninstalled for being OS intrusive.

                               

                              After making safe mode reboot and/or opening the PC and having a positive result on the issue I'll post here.

                              • 12. Re: High cpu usage (since Nov 2014)
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello :
                                 
                                Perfect, thank you very much for letting us know that information.
                                 
                                Take your time and once you get the chance please let us know the results.
                                 
                                Any questions, please let me know.
                                 
                                Alberto
                                 

                                1 of 1 people found this helpful
                                • 13. Re: High cpu usage (since Nov 2014)
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello :

                                  I just wanted to check if you were able to test the computer and if the problem still persists or if it was resolved?

                                  Any questions, please let me know.

                                   

                                  Regards

                                  Alberto

                                  1 of 1 people found this helpful
                                  • 14. Re: High cpu usage (since Nov 2014)
                                    vessto

                                    Hello!

                                     

                                    Unfortunately still no, sorry, I left the safe reboot and cleaning of the folders for after the holidays. I will make it immediately in the first week of the new year. I won't be able to open it myself but will do everything else and will post the results.

                                     

                                    I still think of to try to roll back driver (as the option is active) but I'm afraid that this could be a mistake. I also noticed that archiving with WinRar also takes up to 70% of the CPU but this can't be Graphic Driver related.

                                     

                                    All the best!

                                     

                                    Veselina

                                    1 2 Previous Next