12 Replies Latest reply on Feb 9, 2017 2:48 PM by Ronald_Intel

    extra (nonexistent) displays showing after Windows Update

    nhushka

      After a Windows update on or around 11/2/2016, my laptop began to have issues connecting to external displays in extended mode.  There are now 4 extra displays represented in the device manager and display settings.  I can no longer open the intel HD graphics control panel either.

       

      The "broken" driver is 20.19.15.4531.  Installing an older driver works, however auto-updates keep installing and re-upgrading to the broken driver.

       

      This is a Dell Precision M3800 laptop.

       

      This seems to be the same issue as the two following items:

      Broken Driver 20.19.15.4531 (Windows 10, i5-4210M, HD 4600)

      Re: HD 4600 none existent monitors

       

      Please advise a fix for this recurring and seemingly unavoidable issue.

       

      Thanks,

       

      -Nicole