13 Replies Latest reply on Jan 17, 2017 10:38 AM by Intel Corporation

    NUC6i7KYK random freezes and reboots

    Landon.Boyd

      Hello,

       

      I have experienced random freezes and reboots with my NUC since new.  For example, over the last two weeks it has frozen or rebooted unexpectedly 8 times.  It does not appear to be related to workload.  Although it has happened while gaming, it appears to happen just as frequently during low activity periods (e.g. while editing a document or while the computer is sitting idle).  I've tried a number of troubleshooting steps suggested on this forum:

       

      * Ran Memtest86 overnight (passed)

      * Ran the Intel Processor Diagnostic Tool (passed)

      * The CPU temperature shown in the Diagnostic Tool is 40-50 degrees below max during normal use

      * Confirmed that the SSD has the latest firmware (EMT21B6Q)

      * Updated to BIOS 0042 -- I have not touched the BIOS settings

      * Updated drivers

       

      I don't have other SODIMMs or SSDs to test with.  Is it time to arrange for warranty service?

       

      Hardware:

      * NUC6i7KYK (S/N: BTKY626001FH, SA#: H90755-103)

      * Samsung 850 EVO 250GB M.2 SSD

      * Pair of CrucialCT2K16G4SFD8213 16 GB DDR4-2133 SODIMMS

       

      Software:

      * Windows 10 Home 64 bit

      * Intel Management Engine Consumer Driver 11.0.6.1194

      * Intel HD Graphics Driver x.x.x.4534

      * Intel Chipset Device Software 10.1.1.38

       

      Thanks,

       

      Landon