Blank Screen when resume from screen power saving mode on Lenovo Helix 2 with Intel 5300

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I am getting a blank screen when I am logged in and the screen goes into power save mode. on all driver versions after 10.18.15.4279. Version 4279 and before do not have this issue.

Below is my details...

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

When waking a computer from screen being off in power save mode, it will stay off if a user is logged in.

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

Yes, can set the screen to go off after 1 minute of inactivity and it will not come back on when it does go blank.

Hardware (HW)

Brand and Model of the system.

Thinkpad Helix 2nd gen tablet

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

HD Graphics 5300 only

Make and model of any Displays that are used to see the issue . 

LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)

LFP

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[idata]

Hello MrTagg ,

In this case, you best support is Lenovo as they are more familiar with your system and how the components interact with each other, however you can try the following: Uninstall the graphics driver from your PC; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver, once the driver is uninstalled, manually install the latest generic driver for your system, you can download it here:https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=84188 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=84188 Please see how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1* Caution: The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. We recommend you work with your computer manufacturer before installing our driver so you don't lose features or customizations. Best regards, Ivan.

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Hello ,I'm following on this post to ask you if your issue has been resolved or if you need further assistance.Regards,Ivan.

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I am getting the error below when I try to install this by following the steps provided and pointing to the igdlh.inf in that driver package and I don't see any others that will work.

Or if I try to run the setup installer it says...

[idata]

It looks like your installing a 32 bit driver in 64bit Windows version. Make sure you are installing the proper driver version for your operating system.

Ivan.

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Thanks, got the 64bit version installed, but it still has the same issue as the Lenovo driver does.

[idata]

Hi,

We have tested this driver and graphics version several times and we don't experience this behavior. Does this happen from the moment you purchased the unit or after some time of using it? Have you contact and report this to Lenovo just to ask if they can make a lab with a similar system like yours to see if they experience the same problem? Ivan.