7 Replies Latest reply on Feb 16, 2017 11:17 AM by Intel Corporation

    Unable to start CrateTask.bat

    anand_99

      I got error message while installation "Unable to start CrateTask.bat".

       

      First I manually delete older version 1.10.0 because uninstall/upgrade is not work. Also fonts folder inside Remote Keyboard\..\.. is not delete. 

      Now I want to install 1.11.0 version.

      Please help me.

      error.PNG

       

      Thanks and Regards,

      Anand Mahajan

        • 1. Re: Unable to start CrateTask.bat
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello anand_99,

          In regard to your concern, please uninstall the application if it is possible.

          Then if run all the Windows updates, and install the application and let me know the results.

          Hope I can hear from you soon.

          Regards,
          Angie
           

          • 2. Re: Unable to start CrateTask.bat
            anand_99

            Hello Angie,

             

             

            Thanks for reply.

             

             

            I did uninstall but it gave me error. So I permanently delete its "C:\Program Files\Intel Corporation\Remote Keyboard" folder and fonts folder inside Remote Keyboard\..\.. was not deleted.

            And also I search "Remote Keyboard" in registry editor and delete it. but StartRemoteKeyboardService in regedit was not deleted.

            Is this registry related to your application "\StartRemoteKeyboardService".

             

             

            Regards,

            Anand Mahajan

            • 3. Re: Unable to start CrateTask.bat
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello anand_99,

              I would like to provide you further assistance with your matter. Before I can continue, could you please confirm the following information:

              Wich will be the model of your laptop, tablet or any other device?
              Could you please confirm the processor model?
              Wich Operating System do you have?

              Once that you reply I will continue working with your concern.

              I am looking forward to hearing from you.

              Regards,
              Angie

              • 4. Re: Unable to start CrateTask.bat
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                @anand_99 if you still need assistance on this matter, please let us know, we will be happy to help.

                 

                Regards,

                Amy.

                • 5. Re: Unable to start CrateTask.bat
                  anand_99

                  Hello Angie/Amy,

                   

                  As required detail about my laptop:

                   

                  System ModelHP ENVY TS 14 Sleekbook
                  System Typex64-based PC
                  ProcessorIntel(R) Core(TM) i5-4200U CPU @ 1.60GHz, 2301 Mhz, 2 Core(s), 4 Logical Processor(s)
                  OS NameMicrosoft Windows 10 Home Single Language
                  Version10.0.14393 Build 14393

                   

                  Regards,

                  Anand Mahajan

                  • 6. Re: Unable to start CrateTask.bat
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello anand_99

                    Thank you for the information.

                    I was trying to replicate the issue you were having but I was able to update to version 1.11.

                    Here is the system configuration of the device we used:

                    Microsoft Surface Pro 4
                    OS: Windows 10 Pro 64 Bit
                    Processor: Intel® Core™ i5-6300U Processor (3M Cache, up to 3.00 GHz)

                    In this case, I would recommend using a Registry Cleaner like CCleaner to delete all files or registry entries related to the Intel® Remote Keyboard (you may create a backup before doing it).

                    Please let me know how it goes.

                    Regards,
                    Juan Carlos

                    • 7. Re: Unable to start CrateTask.bat
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello anand_99,

                      I was reviewing this thread and I was wondering if you were able to resolve the issue.

                      Please don't hesitate in replying to this post in case you need further assistance.

                      Regards,
                      Juan Carlos