Thank you for contacting us, let us try to help you. We would like to have some more information about your issue in order to assist you.
- Could you please let us know where you get the camera?
- In Windows, which SDK version are you using?
- Do you have any code that you could share with us so we can test it?
- Which App from the bundle are you using? We would like to test it with our cameras.
- Could you please provide the specifications of your computer?
I got the camera from my company, I'm in the process of going up the chain of custody to find out where it came from before I had it.
SDK version is 10.0.26.396 on windows.
I'm using the "Raw Streams" viewer in the sdk sample browser, showing the "RGB" stream with yuv2 640x480x30 color and "live" mode. Source code is whatever came pre-compiled in the SDK.
Computer is windows 10 (version 1607 build 14393.576), i7-6700k.
Did you check our private message? Last week we sent you a PM with some more information, and we would like to know if you received it.