12 Replies Latest reply on Jan 30, 2017 10:52 AM by Intel Corporation

    Graphic driver update problem help

    karadak

      Recently I've been experiencing flickering issues with my laptop screen, and occasionally I get an error message/crash report saying this:

       

      'Display driver stopped responding and has recovered

      Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered.'

       

      For that reason, I decided to update my graphics driver, which I haven't updated since I got my laptop almost 3 years ago. I installed and ran the Intel Driver Update Utility 2.6, but then I got the following:

       

      'A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.'

       

      I have an ASUS laptop and use a Windows 8.1 64bit. How should I proceed? Thanks.