I would like to get some information from your system, this will help me to guide you in the process of getting a resolution for this matter.
There is a tool from Intel that can easily gather the data required, then you can simply add it in your answer.
How can you get that tool and report?
-Download the utility
-Scan your system with the utility
-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)
Also, here you can find an article about the error message you received: Error Message: Computer Manufacturer Graphics Driver Detected
Hope I can hear from you.
Can someone help please? Thanks.
Thank you for the information provided.
In case you have issues installing it, please follow these instructions:
1. Access the device manager and look for display adapters
2. Right click and uninstall the driver, make sure to select "Delete the driver software for this device"
3. Download the driver
4. Open this link: for Windows 10/8: http://intel.ly/1PdmvLd or Windows 7*: http://intel.ly/25JPVYX
5. Disconnect the system from the internet and proceed with steps in the guide above (step# 4)
I have successfully installed the 4425 driver that you recommended. I experienced no problems, except for the flickering issues that I have reported - they still persist. What I've noticed is that the flickering occurs only when I the screen is darker (like for example, a darker desktop background, during darker images, darker segments in videos...).
What do you recommend I do next? Thanks.
Hello karadak ,
Thanks for the answer!
About flickering issues, here is what you can try.
1. Make sure your dGPU is up to date (NVIDIA GPU)
2. Here you can find the drivers: http://bit.ly/2j1F117
3. If you open the task manager, do you see flickering?
4. If possible, test the behavior with an external monitor only (with the laptop's monitor disabled*)
Check*: you can disable the built-in monitor by pressing the Windows Key + P you will get the "Project" options, then select "Second screen only"
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
Hi Esteban C,
My apologies for the delayed reply, I was busy the past few days and unable to respond.
1. My NVIDIA driver is up to date.
2. No, there is no flickering when I open the task manager. As I've mentioned before, the flickering occurs on darker backgrounds. The past week or so I've switched to a lighter wallpaper, and the flickering has been very rare. But I'm afraid this doesn't solve the problem.
3. Unfortunately, I don't have a second monitor at disposal in order to test this issue like that.
Thank you for the answer!
Related to the second monitor, do you happen to have a TV that you can connect to the system? This troubleshooting step is to find out if the flickering is reproduced with the external display only (TV or monitor) to find out if it is the laptops screen that is faulty or not.
Another thing that you can try is to disable each of the graphics adapters (Intel and NVIDIA) and test the behavior of the system, this would be to check if one of the adapters is triggering the issue.
Hello Esteban C,
Again, my apologies for the delayed response, I was very busy!
It seems that the flickering has stopped, and I do not have any issues at the moment. I am not 100% that the problem is resolved and I wouldn't be surprised if it arises again. However, for the time being I think we can consider it fixed.
Thank you very much for your help!