Copied ig9icd32.dll from Build 4501 to the PSP Installationpath and guess what, Programm is working again.... so its a Driver Issue. Uninstaller still freezes.
Thank you very much for this remarkable "Support". Im more then convinced that my next System will have a Intel Product. It feels safe and Intel Support will provide tireless Support, even in their face of sweat!
I apologize for the late reply. I would like to replicate this issue. Please fill out the following form.
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Answers (N/A if not applicable)
Provide a detailed description of the issue
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Gigabyte Z170X Gaming 3
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
Asus Vx279Q (via HDMI)
Samsung SyncMaster 741 (Analog, usually disabled, "Desktop only on Screen 2")
How much memory [RAM] in the system (see note2 below).
Enough free. 32GB (2x 16GB DDR4 2400@XMP, HyperX Savage)
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 8.1 Pro 64bit
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Corel Paint Shop Pro X (v10.10)
Single display, clone, or extended (see note2 below).
Single, 2nd Monitor disabled by default, rarely used.
Display resolution & refresh rate setting of each display (see note2 below).
1920*1080@60 HZ. (Asus)
1280*1024@75 HZ. (Samsung)
AC or DC mode, i.e. is power cable plugged in or not?
No Cable = No Energy
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
Program wont start when a Driver higher then Build 4501 is installed.
Programm freezes when App-Logo appears.
Program cant even get uninstalled, because Windows Installer hangs too.
When a newer driver is installed, copying the DLL „ig9icd32.dll“ from Build 4501 seem to fix the Program start. No hanging.
(Doesnt fix the Uninstall Problem anyway)
Bild1.jpg 51.9 K
Thank you for the report. I appreciate it.
I have forwarded this information to the appropriate team. I will update this thread as soon as I get news about this matter.
I was trying to replicate this matter and I have downloaded from the official Corel website the version PaintShop Pro X9.
I was running Intel® HD graphics 520 and Intel® HD graphics 540 with driver version 4552 and the program did not have any launch issues.
I did noticed you are currently running Corel Paint Shop Pro X (v10.10) that I was not able to download.
Do you have a trial version of it?
Where can I get v10.10?
Unfortunately no Trial avaible. i would ask Corel Support for this. I use the Free Version they provided a long time ago. (I hardly use it anyway, but im more or less "used" to it and it was working until the last Drivers)
It seems to be related with the OpenGL Driver DLL. (ig9icd32.dll)
Its just an weired issue. Im wondering if there are other Programs that experience the same or similiar "Issue".
I do not have reports of same issues with the Dll file.
I had version 9 working properly. if you get the chance to speak with Corel and they offer any update, please share it.