To me, it looks like the screws were over-tightened at some point...
Thank you for contacting the Intel community.
Yes, I agreed with N. Scott Pearson, if you received the NUC like that, you can try to get a replacement for the unit at the place of purchase or you can submit an online service request here:
Most people will not believe my words
However, I received the product for ram and ssd installation,
It was such a state that I only loosened the screw.
I knew it was a mechanic if it was broken by over torque as in the words of N. Scott Pearson, I would not have found a person who has experience like me through the community.
In this case, I would return it for replacement.
I have the exact same issue. There of the four screws were broken in my brand new NUC as well.
Also trying to submit a ticket through that support link.
First - I maked a contact with Intel fanpage on FB (in my Country, POLAND). I received answer so I should go to the seler with this problem. But seller didnt help me at all too
They told me so "this is mechanical failure not covered by guarantee"
I think so replace for new NUC will NOT much help because whole construction of the case is faulty designed
In nearest future cracks will appear again.
Thats why I decided to repair it by myself
Solution is to use lot of strong glue (around the screws) to make whole construction much stronger.
If socket is completly broken, then we can repair it too - like I did
My NUC had 3 of 4 sockets broken
I can make some photos of my repaired NUC.
If Intel Corporation have a better solution for me - I'll be VERY happy
Before my repair it looks like that:
So after seeing this thread, I opened my Skull Canyon bought in October, and sure enough, one of the sockets is basically disintegrated into multiple pieces. The case was only opened once when I put in RAM and SSD, was never overtightened or mishandled in any way.
It would be nice if Intel actually acknowledged this is a design/manufacturing flaw and advised what customers are supposed to do instead of sending private messages. I'm probably not going to risk a replacement seeing as instead of one broken slot I could get a replacement with all broken
Yup. I have the exact same issue. Two of my four screw slots are broken just like in your pictures. Does anyone know the process to get a replacement case from Intel?
Intel has no program for replacing portions of the system; you will need to have the whole unit replaced...
I read this thread after I ordered, but before I received my NUC.
I also have the exact same issue.
With all the room that exists around the insert boss, why did Intel make the Boss so thin, that is a rookie design error I've seen many times.
Since these are the fasteners that will hold (or not, in this case) your expensive new PC to your VESA mount, it is not a trivial issue.
I decided not to return mine as it's likely that any replacement will have the same problem. I didn't feel like waiting through multiple returns, so I repaired mine. (as I have done for other faulty insert designs).
I had all but one of the broken little pieces, Held the threaded insert with a toothpick (excess point cut off), super glued the insert in (gel works best, but takes longer to dry than non-gel superglue), glued the broken plastic pieces to the insert, then filled in the area around the boss with Sugru. ~24 hours later I cleaned the conductive tape that is folded over the edge of the insert (to ground the cover) with a pointy cotton swab and alcohol. I have over-torqued the screws (a good bit) and then disassembled to inspect, no issues. It was a difficult job, and I am not too happy about having to do it, but consider the potential difficulty trying to get a proper replacement when the cause of the problem is a design error.