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Dual Screen BSOD boot on windows 10

idata
Employee
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Hoping someone can help with the frustrating problem I am currently having with my machine. Recently upgraded to Windows 10 Enterprise and since upgrading seem to be having a BSOD issue on boot. My current setup is a Lenovo E63z with a Dual Screen attached via the built in HDMI port. When the machine boots with the dual screen connected the device will blue screen with an error message saying VIDEO_TDR_FAILURE (igdkmd64.sys).

 

To get the device to boot I have to unplug the dual screen, logon then reconnect and it works fine, as soon as the device is restarted I am hit with the same process over again. Currently got the newest drivers available on the intel website installed (20.19.15.4501) I have also attached the Hardware ID's from within Device Manager

Anyone else experienced this and have any resolution on how to fix it?

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idata
Employee
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I see you are currently running a BayTrail graphics controller Intel® HD graphics. The latest graphics drivers supported for your controller is version 4425, this is the same graphics drivers for Intel® 3rd generation processor.

 

Please test this https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=97499 drivers

 

 

Allan.
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idata
Employee
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Tried to install them drivers but no luck,says my system doesnt meet the minimum requirements so obviously are not the correct drivers for my machine

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idata
Employee
637 Views

The driver I have posted on my previous post is the correct driver for your graphics controller.

 

You could try to install the driver manually.

 

Please download the zip driver https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=97499 version 4425 and follow instructions below

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10

 

 

Allan.

 

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idata
Employee
637 Views

Were you able to install driver version 4425 manually?

 

 

Allan.
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