13 Replies Latest reply on Dec 20, 2016 9:44 AM by Intel Corporation

    Windows 10 Disk 600p Heavy Disk Queuing Issues

    JamesTheMage

      I'm having some quite heavy disk queuing issues with my new 600p under Windows 10 Pro OEM.

       

      Scenario 1:

      - Running World of Warcraft in quite high settings

      - Streaming FRAPS at 60fps in 2k res to disk (usually runs between 70-130mb/s)

      - Once the file has hit around 16GB the issue arises

       

      Scenario 2:

      - Running Intel SSD Toolbox Full Diagnostic Scan (no errors from the scan)

       

      Both Scenarios:

      - Drive is primary disk

      - No memory paging enabled

      - No other applications running

      - Bog standard install of Windows 10

       

      System specifications:

      - Intel m.2 600p 512GB

      - Intel Core i7 6800k - Overclocked by 17% running at approximately 4Ghz
      - Asus X99-A II, Intel X99

      - 32GB (4x8GB) Corsair DDR4 PC4-25600 (3200) - Clocked at 2800

      - NVIDIA GTX 1080
      - 850W EVGA BQ, 80 PLUS Bronze

       

      System Information:

      - Microsoft Windows 10 Pro (Version 10.0.14393)

      - Standard SATA AHCI Controller Driver 10.0.14393.206
      - Microsoft Storage Spaces Controller 10.0.14393.351

      - Standard NVM Express Controller 10.0.14393.206

       

      System Tuner:

      - No ready boost
      - No Defragmenter
      - Superfetch/Prefetch - Feature is optimized

       

      Drive Details:

      - PCI + Subsystem Vendor: 8086

      - Serial Number: Available if required

      - Model Number: INTEL SSDPEKKW512G7

      - Firmware Revision: PSF100C

      - ... More available if required

       

      I've spent most of tonight trying to diagnose the issue with little avail. I've spent about 5 hours Googling around and everything others have mentioned has simply not worked for me.

       

      Side note: I'm a software engineer so if you need anything more technical please ask.

       

      Thanks,
      James

        • 1. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello JamesTheMage,

           

          Thank you for your post.

           

          We understand you're experiencing some severe performance drops on your Intel® SSD 600p Series while gaming. In order to give you a better response, we would like to review your issue together with our engineering team.

           

          For the time being, let's make sure that you're using the latest BIOS and Chipset Drivers for you motherboard:

           

          - ASUS® X99-A II* Downloads.

           

          Note: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

           

          If we require any aditional information, or once we have some troubleshooting steps for you, we will let you know.

           

          Best regards,
          Carlos A.

          • 2. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
            JamesTheMage

            Hey Carlos,

             

            First off, thanks for getting back to me. Secondly, this is still an ongoing issue unfortunately. What I have tried is the following:

            • Updated the BIOS to 1401
            • Updated all possible Intel chipset and controller drivers
            • Tested some variant BIOS settings
            • Completely reset the BIOS
            • Re-seated the drive
            • Monitored Event Viewer for any application or system issues (nothing found)
            • Tested streaming to a spare SATA SSD I had lying around (no issues)

             

             

            Here's my drivers for my controllers and drive:

            Standard SATA AHCI Controller
            ----
            Device PCI\VEN_8086&DEV_8D62&SUBSYS_86001043&REV_05\3&11583659&0&8C was configured.
            
            Driver Name: mshdc.inf
            Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
            Driver Date: 06/21/2006
            Driver Version: 10.0.14393.206
            Driver Provider: Microsoft
            Driver Section: msahci_Inst
            Driver Rank: 0xFF2005
            Matching Device Id: PCI\CC_010601
            Outranked Drivers:
            Device Updated: false
            Parent Device: ACPI\PNP0A08\0
            
            
            Microsoft Storage Spaces Controller
            ---
            Device ROOT\SPACEPORT\0000 was configured.
            
            Driver Name: spaceport.inf
            Class Guid: {4D36E97B-E325-11CE-BFC1-08002BE10318}
            Driver Date: 06/21/2006
            Driver Version: 10.0.14393.0
            Driver Provider: Microsoft
            Driver Section: Spaceport_Install
            Driver Rank: 0xFF0000
            Matching Device Id: Root\Spaceport
            Outranked Drivers:
            Device Updated: false
            Parent Device: HTREE\ROOT\0
            
            
            Standard NVM Express Controller Properties
            ---
            Device PCI\VEN_8086&DEV_F1A5&SUBSYS_390A8086&REV_03\4&5533925&0&0009 was configured.
            
            Driver Name: stornvme.inf
            Class Guid: {4D36E97B-E325-11CE-BFC1-08002BE10318}
            Driver Date: 06/21/2006
            Driver Version: 10.0.14393.0
            Driver Provider: Microsoft
            Driver Section: Stornvme_Inst
            Driver Rank: 0xFF2005
            Matching Device Id: PCI\CC_010802
            Outranked Drivers:
            Device Updated: false
            Parent Device: PCI\VEN_8086&DEV_6F03&SUBSYS_00008086&REV_01\3&11583659&0&09
            
            INTEL SSDPEKKW512G7
            ---
            Device SCSI\Disk&Ven_NVMe&Prod_INTEL_SSDPEKKW51\5&16ef7785&0&000000 was configured.
            
            Driver Name: disk.inf
            Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
            Driver Date: 06/21/2006
            Driver Version: 10.0.14393.0
            Driver Provider: Microsoft
            Driver Section: disk_install.NT
            Driver Rank: 0xFF0005
            Matching Device Id: GenDisk
            Outranked Drivers:
            Device Updated: false
            Parent Device: PCI\VEN_8086&DEV_F1A5&SUBSYS_390A8086&REV_03\4&5533925&0&0009
            

             

            Attached is the replicated issue continuing.

             

            Anything else you can suggest?

            • 3. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              JamesTheMage,

              Thank you for all this information, it will definitely help us get to the root of the problem.

              One more thing, would it be possible for you to provide us the SMART details from the Intel® SSD Toolbox? The export option is found at the bottom right from the main screen.

              Best regards,
              Carlos A.

              • 4. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                JamesTheMage

                Hey Carlos,

                 

                Please see attached.

                 

                Thanks

                • 5. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  JamesTheMage,

                   

                  Great! I will go ahead and check all this information with our engineering team.

                   

                  Please keep checking back, we'll update the thread as soon as we can.

                   

                  Best regards,
                  Carlos A.

                  • 6. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                    JamesTheMage

                    Thanks, Carlos, but what's the usual response time for these issues?

                     

                    I also want to note that I've completely wiped the computer down and done a fresh installed, but the issue persists.

                    • 7. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      JamesTheMage,

                       

                      We have checked with our additional resources, and they're recommending for you to check with Asus* to see if the 600p has been validated for your motherboard. We have tested this drive with similar boards (but not your exact model, yet), and so far were unable to reproduce the issue.

                       

                      It may also be good to ask them if your M.2 Slot shares it's PCIe* bandwidth with any other slots or devices. As it is not uncommon for motherboard manufacturers to compromise in this way, and in some configurations it can be quite a problem.

                       

                      To discard the possibility of your drive itself being a defective unit, would it be at all possible for you to test this SSD on another motherboard?

                       

                      Best regards,
                      Carlos A.

                      • 8. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                        JamesTheMage

                        Hey Carlos,

                         

                        Thanks for the continued support. I've been in touch with ASUS who said they tested the board with the 600p and did not experience the issues I'm experiencing. Unfortunately, I don't have a spare board to hand which can support the 600p. Could you advise my next course of action? I have opened a support case with the company I purchased the drive from, but obviously it's hard to distinguish if the issue is being caused by the SSD or the Motherboard.

                         

                        See attached for my conversation with ASUS.

                         

                        Thanks,
                        James

                        • 9. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                          Oggy

                          This must be a known problem with the Intel 600p SSD. When the SLC cache on the 600p runs out (about 12GB on the 512GB) the drive becomes stupendously slow, like slower then an USB2 thumb drive. Why does the drive becomes slow? Because it needs to constantly copy from the SLC part of the drive to the TLC part and it seems like Intels implementation of TLC 3D NAND is super slow.

                           

                          I have the 256GB version and saw this behavior when i downloaded a game from steam. Steam pre-allocates the space it needs so it doesnt run out of diskspace while downloading. When steam had allocated about half of the game the drive became really slow, and i saw this stuttery behavior in taskmanager.

                           

                          quote from pc perspective (256GB)

                           

                          After ~6GB of file creation, the 600p's SLC cache was saturated, and once that happened, it slipped into a stuttery behavior where short bursts of 300 MB/s were sprinkled among multiple seconds of very low (<20 MB/s) write speeds.

                          • 10. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                            JamesTheMage

                            Thanks for reassuring me that it wasn't just me and it was the SSD causing the issue Oggy. I've read through the article Intel SSD 600p Series 256GB Full Review - Low Cost M.2 NVMe | Sequential Performance - HDTach, HDTune, File Copy, YAPT (…  and it sounds exactly like what I'm experiencing. This makes sense why I was noticing the disk issues after 16GB of sequential writes as Fraps adds a buffer to the file when writing which I think is around 2-4GB depending on output quality.

                            • 11. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              JamesTheMage,

                              Sorry for the radio silence. We've been reaching out to our additional resources, and working with our engineering team to try and shed some light on your problem.

                              Please keep checking back on this thread every couple of days, I will post any updates we receive. 

                              Best regards,
                              Carlos A.

                              • 12. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                                JamesTheMage

                                Hey Carlos,

                                 

                                Due to the ongoing performance issues making it's use inoperable for me I've had to return the disk to the vendor.

                                 

                                I'm happy to close this off now.

                                 

                                Thanks,
                                James

                                • 13. Re: Windows 10 Disk 600p Heavy Disk Queuing Issues
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello JamesTheMage,

                                   

                                  We're sorry to hear this, but would like to thank you for bringing this issue up to our attention.

                                   

                                  We'll close your case for now, but will continue working towards finding a solution. Thank you for your time and for all of the data you have provided us.

                                   

                                  Best regards,
                                  Carlos A.