5 Replies Latest reply on Dec 12, 2016 10:07 AM by Intel Corporation

    overscan windows 10 intel graphics 4600

    pimvan

      Hi,

       

      I have overscan on my second screen, a Sony TV connected through HDMI.

       

      I tried (re)installing drivers for my Intel Graphics 4600, but that didn't do the trick.

       

      OS = Windows 10.

       

      Does anyone know how to solve this?

       

      Thanks in advance!

      Pim

       

      PS: The Sony TV (Bravia KDL-32V2500) doesn't have the option to stop the overscan.

      PS2: I have been having this problem for some time now, also when I still had Windows 8.

        • 1. Re: overscan windows 10 intel graphics 4600
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello pimvan ,

           


          First, I would like to you make sure you have the latest drivers installed in your system.

           

          Here you can find the latest drivers for Intel HD Graphics 4600 under Windows 10*: http://intel.ly/2cFYOzr

           

          In case you have issues installing it, please check the following instructions:

           

          1. Access the device manager and look for display adapters
          2. Right click and uninstall the driver, make sure to select "Delete the driver software for this device"
          3. Download the driver
          4. Open this link: for Windows 10/8: http://intel.ly/1PdmvLd
          5. Disconnect the system from the internet and proceed with steps in the guide above (step# 4)

           

          If the problem persists, it would be great to have your system information to better assist you.

           

          I require the Intel SSU report and "sticky" graphics issue report:

           

          -Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          -Download the utility
          -Scan your system with the utility
          -Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

           

          Sticky or graphics issue report: https://communities.intel.com/thread/77761

           

          Hope I can hear from you

           


          Regards,
          Esteban C

          • 2. Re: overscan windows 10 intel graphics 4600
            pimvan

            Thanks for your response Esteban,

             

            I already installed various other versions of the driver, but without success. I just tried the one you link, but unfortunately that didn't do the trick eiter. Btw, I got a message that the one you linked is older than the one I already had.

             

            So I wanted to send you the report, but somehow I can't find the advanced editor option in the upper right corner, so hereby a cut and paste of the details:

             

            Please note that I ran the report before updating the driver.

             

            Operating System:Microsoft Windows 10 Home(10.0.14393 Build 14393)
            Physical Memory (Installed):8 GB
            Processor  :Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz
            System Type:x64-based PC
            Display Adapter(s):Intel(R) HD Graphics 460020.19.15.4501
            System Manufacturer:ASUSTeK COMPUTER INC.
            System Model:H97M-PLUS
            Network Adapter(s):Intel(R) Ethernet Connection (2) I218-V12.15.22.6
            Disk(s):Samsung SSD 840 EVO 120GB36,18 GB (available)10.0.14393.0
            ST31000520AS129,95 GB (available)10.0.14393.0
            WDC WD5000YS-01MPB1173,60 GB (available)10.0.14393.0

             

            Hope this helps you find the solution.

             

            Thanks again,

            Pim

            • 3. Re: overscan windows 10 intel graphics 4600
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello pimvan ,

               


              Thank you for the information provided!

               

              Have you tested the Costumize Aspect Ratio from the Intel HD Graphics Control Panel?


              Please check this link and look for "Why can I see the center of the Windows* desktop, but not the top, bottom, and sides?"

               

              http://intel.ly/2h7ef6K


              It is related to the Costumize Aspect Ratio.

               

              If the option is not present, please try to set lower resolution than native (the current resolution) to try to get this option available in the control panel.

               

              Here you can find another driver to be tested: http://intel.ly/2dD3t5y

               

              Please let me know how it goes

               


              Regards,
              Esteban C

              1 of 1 people found this helpful
              • 4. Re: overscan windows 10 intel graphics 4600
                pimvan

                I fixed it by adjusting the aspect ratio via the control panel!

                 

                Thanks Esteban!

                • 5. Re: overscan windows 10 intel graphics 4600
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  It is great to hear you were able to get this fixed with the customize aspect ratio option, pimvan!!

                   

                  In case you require any further support, feel free to let us know

                   

                  Regards,
                  Esteban C