2 Replies Latest reply on Dec 5, 2016 9:22 AM by Intel Corporation

    AC-7265, using PROSet/Wireless Software 19.20.0, can't get the right driver

    Ian4444

      Hi I'm new to this community. Apologies for my English in advance.

      Recently I started playing a MOBA game and I noticed a big time lagging issue while using wifi.

      My wifi driver has never been updated since I bought this laptop, its version was 18.40.something. I decided to update it.

      So I found this PROSet/Wireless Software 19.20.0 for Windows 10.

      Under the description page it says:

      " Intel® PROSet software version = 19.20.0

      • Driver version = 19.20.0.6 for Windows® 10 for 8265, 3168, 18260, 8260, 3165, and 17265 adapters.
      • Driver version = 18.33.3.2 for Windows® 10 for 7265, 3160, and 7260 adapters."

      Which means I need to install version 18.33.3.2.

      However after I installed the PROSet/Wireless Software, I checked my wifi driver and found its version became 19.20.0.6.

      During the installation I was not asked to choose which driver version I'd like to install. The software just automatically installed driver version 19.20.0.6.

      How can I install the version 18.33.3.2 driver?

       

      Thank you!

        • 1. Re: AC-7265, using PROSet/Wireless Software 19.20.0, can't get the right driver
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Ian4444,

          The Intel® PROSet/Wireless Software and Drivers is a package containing the (generic) wireless drivers for all of our currently active wireless products. The reason why it why it does not ask you which adapter you have, or which driver to use, is because it will scan your system and choose the appropriate drivers automatically.

          The wireless software and drivers provided in our download center are generic versions, as your system manufacturer may have modified or customized the wireless adapter and it's features while integrating it into your system. For this we always recommend using the latest drivers provided by your OEM, keeping our generic drivers as an alternative only.

          If the PROSet is installing the driver version 19.20.0.6, then it's possible that you may have the Intel® Tri-Band Wireless-AC 17265 instead of the Intel® Dual-Band Wireless-AC 7265. These adapters are commonly confused, as the wireless adapter will display as two separate products: a dual-band adapter (7265), and Gigabit Adapter (which can used for wireless docking).

          However, if you're still convinced the installer is making a mistake, you could install an older version of the PROSet, while making sure it supports your wireless adapter. You could also contact support.

          - Downloads for Intel® PROSet/Wireless Software.

          If this resolves your issue, or you have more question on the subject, please let us know. For us to provide additional suggestions, we may need the report created using the Intel® System Support Utility.

          Best regards,
          Carlos A.

          • 2. Re: AC-7265, using PROSet/Wireless Software 19.20.0, can't get the right driver
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Ian4444,

            We're following up on your thread since we have not heard back from you.

            Please let us know if you require further assistance.

            Best regards, 
            Carlos A.