1 2 Previous Next 17 Replies Latest reply on Dec 12, 2016 3:32 PM by Intel Corporation

    Graphics problem with my Toshiba Satellite Pro


      Since a while I am not able to watch any movie with VLC, or open a picture (jpg, png) with the default Windows Picture Viewer. My Toshiba laptop comes with a Toshiba Video Player but that one also stalls when I try to open a movie. Also, the Intel HD Graphics Control Panel refuses to open. It shows the initial screen with the message "Initializing..." but closes again after 10 to 15 seconds.

      I have the idea that this all started after I installed several updates for Windows.


      My laptop is a Toshiba Satellite Pro with Windows 7 Professional (64 bit) with Service Pack 1.

      The processor is a Intel Core i5-5200U CPU.

      Installed memory is 4 Gb

      The Display Adapter is Intel HD Graphics 5500 with driver version


      Via Device Manager I tried to update the display adapter but my Windows is convinced that I have the latest drivers installed.


      Is there someone who can help me with this problem?

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