Did you choose manual installation in device manager?
If so, try the similar "have disk method" described in Installation_Readme.txt
Thank you for your quick response.
I looked into the manual install procedure but I have absolutely no clue about which download to choose. The list of drivers to download is endless. Another issue is the fact that I live on a remote island in Fiji. Our internet connection is slow, no i mean very slow. Downloading a 200Mb file would take hours.
What is the "have disk method" and where can I find it?
I do also have a HD 5500 , latest official driver is v4539 from Intel® Beta Graphics Driver for Battlefield 1* and Fifa 17* for Windows® 10 and Windows 7*/8.1* [15.40]
The text is inside the ZIP, excerpt:
Microsoft Windows* "Have Disk" Installation
1. Click "Start", right-click "Computer", and click "Properties".
2. Click "Device Manager" on the left.
3. In the "User Account Control" window, click "Yes".
IF UPDATING DRIVER GO TO STEP 5
4. Double-click "Video Controller (VGA Compatible)" if present under
"Other Devices". (Go to step 6).
5. Expand "Display adapters" and double-click the graphics controller.
6. In the "Driver" tab, click "Update Driver".
7. Click "Browse my computer for driver software".
8. Click "Let me pick from a list of device drivers on my computer".
9. Click "Have Disk..." and click "Browse".
10. Browse to the directory where you unzipped the file you
downloaded, click the "Graphics" folder, and select the
"igdlh.INF" or "igdlh64.INF" file. Click "Open".
11. Click "OK" and click "Next". The operating system will install
12. Click "Close" and click "Yes" to reboot. The driver should now
Otherwise there is a step-by-step guide with pictures at:
I know that you have slow internet connection and downloading a driver could be hard for you, but I suggest uninstalling the driver that is installed right now and try with the Intel® generic driver. You can try the Beta driver posted above or the one that it was released previous to the Beta one.
Please see Uninstalling the Intel® Graphics Driver and Intel® Display
Also see how Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*
You can download the graphics driver here:
How people can do stupid things. Look at me, for instance. The whole night my laptop was busy to download the new drivers. This morning I discovered that I downloaded the .exe version instead of the .zip version. Does this make any difference in the end result after installation? I managed to extract (with 7zip) the Installaltion_Readme.txt.
The content is the same, just differently packed.
Now that you have the EXE, try the installer first.
If it fails again, right-click win64.exe and select "7-Zip / extract to folder win64"
Ignore checksum errors.
Then try the aforementioned have-disk method.
As I downloaded the exe-file, I decided to try the automatic install first. I got the following error message:
The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
Setup will exit.
Is it safe to do a manual install or do I have to obtain drivers from Toshiba?
Yesterday, I made a new system repair disc and renewed my backup image so I decided to do the "Have Disk" method anyway, despite the error message. It installed the new drivers, at least, I thought it did. After a reboot I checked the version in the device manager and guess what, it shows the old version numbers. Am I out of options, now?
Your computer manufacturer customizes drivers that run Intel® components on your machine. You might lose functions and cause other technical issues by installing the Intel® drivers.
You can work around the error by first uninstalling the manufacturer's driver, then installing the Intel® Graphics Driver. However, you risk losing functionality or causing other technical issues.
In this case you will need to do manual installation, please see How to Manually Install a Graphics Driver in Windows 7*
You will need to get the ZIP file to do the manual installation.
If this does not work, you will need to get the driver from Toshiba.
I visited the Toshiba Support Website but was unable to get any information. After putting in my model or serial number, I only could choose Windows 10. So I gave up on that.
Because everything but the display of pictures/movies is working fine, I give up on the whole problem. I have a live Linux Mint USB stick that gives me perfect movie watching experience and crancking up the laptop with this stick is easy and quick.
Thanks to Stefan3D and Intel Corporation for trying to solve the problem. I really appreciate your help. If I somehow come up with a solution some day, some time, I will mention it here on this forum.