5 Replies Latest reply on Dec 19, 2016 10:08 AM by Intel Corporation

    No display when WIN10 startup,NUC6I5SYK HDMI

    jiang8340

      I connect nuc6i5syk to my old monitor samsung 971P with hdmi-dvi cable.

      when the nuc boot there are nuc logo on screen,but when win10 startup, the monitor shown no signal.

      and i cannot find 971p in Device Manager.

       

      In addition, enter the safe mode, the 971P monitor can be used normally.

       

      Intel(R) Iris(TM) Graphics 540

      Report Date: Thursday, November 24, 2016

      Report Time [hh:mm:ss]: 4:49:45 PM

      Driver Version: 20.19.15.4501

      Operating System: Windows* 10 Pro (10.0.14393)

      Default Language: Chinese (Simplified, China)

      Physical Memory: 15823 MB

      Vendor ID: 8086

      Device ID: 1926

      Device Revision: 0A

      Graphics Output Protocol (GOP) Version: 9.0.1036

      Current Resolution: 1920 x 1080

      Processor: Intel(R) Core(TM) i5-6260U CPU @ 1.80GHz

      Processor Speed: 1800 MHz

      Processor Graphics in Use: Intel(R) Iris(TM) Graphics 540

      Shader Version: 5.1

      OpenGL* Version: 4.4

      OpenCL* Version: 2.0

      * Microsoft DirectX* *

      Runtime Version: 12.0

      Hardware-Supported Version: 12.0

      * Devices connected to the Graphics Accelerator *

      Active Displays: 1

      * Digital Display *

      Display Type: Digital

      Serial Number: RFJJ368RAFNS

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: DisplayPort

      Device Type: DisplayPort

      Maximum Image Size

      Horizontal Size: 23.62 inches

      Vertical Size: 13.39 inches

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (75p Hz)

      720 x 400 (70p Hz)

      800 x 600 (60p Hz)

      800 x 600 (75p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (75p Hz)

      1152 x 864 (75p Hz)

      1280 x 1024 (75p Hz)

      1280 x 1024 (60p Hz)

      1600 x 900 (60p Hz)

      1920 x 1080 (60p Hz)

      Power Management Support

      Active Off Mode: Supported

      Raw EDID:

      00 FF FF FF FF FF FF 00 10 AC F6 40 53 4E 46 41

      22 1A 01 04 A5 3C 22 78 3A 48 15 A7 56 52 9C 27

      0F 50 54 A5 4B 00 71 4F 81 80 A9 C0 D1 C0 01 01

      01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

      45 00 56 50 21 00 00 1E 00 00 00 FF 00 52 46 4A

      4A 33 36 38 52 41 46 4E 53 0A 00 00 00 FC 00 44

      45 4C 4C 20 50 32 37 31 37 48 0A 20 00 00 00 FD

      00 38 4C 1E 53 11 01 0A 20 20 20 20 20 20 00 9B

      * Other names and brands are the property of their respective owners.