5 Replies Latest reply on Nov 25, 2016 12:19 PM by Intel Corporation

    Game crashing upon start, their tech support sent me here


      Recently one of my games started crashing upon start (Hearthstone, it that's important). I contacted Blizzard support about it and they sent me here, saying this:


      After taking a look at your MSINFO and DXDIAG, this is associated with a known Windows Intel video driver bug.


      In your MSINFO you are constently getting Live Kernel Events associated with your intel video drivers. These errors are related to igdkmd64.sys crashing. This would cause your computer to stop recognizing your video processor.


      You will need to download and install the newest intel driver: https://downloadcenter.intel.com/


      This is an issue that intel is aware of, so you may need to contact them to see which drivers are best for your specific system.


      Intel provides support for this at https://communities.intel.com/community/tech/graphics


      I tried Intel® Driver Update Utility, however no result showed up. COuld you help me out? I uploaded the dxdiad and msinfo files, if that helps.