5 Replies Latest reply on Nov 28, 2016 12:12 PM by Intel Corporation

    BSOD "Bugcode_ndis_driver"

    LouisChe

      Hi, Dear Sir:

       

      I have Asus GL552VW Laptop using Windows 10 Enterprise 64 bit edition. After updated to version 1607 yesterday. The system reboot and go to BSOD "Bugcode_ndis_driver" that cause by Intel AC 7265 wireless driver. It keep restart even you rollback the old version of wireless driver. I can't normal boot to desktop unless I go to safemode to disable the Intel AC 7265 on device manager. It happened on Windows 10 64 bit Home edition as well. My laptop was working fine before.

       

      I checked and download the latest driver from Intel website and the problem still...

      I installed Intel® PROSet/Wireless Software for Windows® 10 version 19.20.00 (latest) and from 18.21.0 to 19.10.0.

       

      I changed Wireless/Bluetooth card to AC 8260.  Have same problems.

       

       

      Best Regards.

       

       

      Louis

        • 1. Re: BSOD "Bugcode_ndis_driver"
          jonathan_intel

          Hello Louis,

           

          BSOD's can be caused by different reasons, the first thing we recommend from the adapter's side is to perform a clean installation of the Wireless driver:

           

          1. As first option try using the latest version available from your Computer Manufacturer Support.

             If the issue is not solved with the OEM driver, you can repeat the process using the generic driver version from Intel® Download Center:

           

          Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.20.0]

           

          2. Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

          3. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7265 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

          4. Reboot the PC or scan for hardware changes, check device manager and if an older wireless driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

          5. Remove temporary files: Press the Windows Key + R to open the run box. Type Cleanmgr.exe. Press OK. Select the main drive, usually C:\. Check Temporary Files and uncheck everything else. Press OK.

          6. Install the Intel Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all driver components.

           

          - Also, check with Support Center | ASUS Global  and make sure the BIOS of your PC is up to date.

           

          Regards,

          Jonathan

          • 2. Re: BSOD "Bugcode_ndis_driver"
            LouisChe

            Hello, Jonathan´╝Ü

             

            Thank you for your reply.

             

            I did follow every steps of your instrcution to remove and reinstall the Intel's driver and apps. But made no diference.

             

            I did updated my bios to ver. 3.00 (latest GL552VW bios). I installed Intel Wireless/Bluetooth driver version 19.20, BSOD again after reboot the system.

            Finally, I used version 18.20.012 driver ( date 29/03/2016 ) and no BSOD after reboot, but AC 8260 device " not start (code 10) ". I have to disable it and enable again. It works.

            I reboot the system. It back to " not start (code 10) ". I have to repeat this every time I bootup my computer.

             

            I have my dump files here. One of the report.wer shows below:

             

            Version=1

            EventType=BlueScreen

            EventTime=131243653247518664

            ReportType=4

            Consent=1

            UploadTime=131243654661901342

            ReportIdentifier=6ff924f3-b15b-11e6-ba6b-e4a7a0962fd9

            IntegratorReportIdentifier=675b2162-ca77-4e0b-a804-d2d4af93fabb

            NsAppName=BlueScreen

            AppSessionGuid=00000000-0000-0000-0000-000000000000

            BootId=137

            Response.BucketId=0x7C_ndis!ndisMInitializeAdapter

            Response.type=4

            Response.CabId=445977f1-f559-4e1f-9c2c-78b496425e48

            Sig[0].Name=Code

            Sig[0].Value=7c

            Sig[1].Name=Parameter 1

            Sig[1].Value=b

            Sig[2].Name=Parameter 2

            Sig[2].Value=ffffb188db80c1a0

            Sig[3].Name=Parameter 3

            Sig[3].Value=ffffb188db85b850

            Sig[4].Name=Parameter 4

            Sig[4].Value=0

            Sig[5].Name=OS version

            Sig[5].Value=10_0_14393

            Sig[6].Name=Service Pack

            Sig[6].Value=0_0

            Sig[7].Name=Product

            Sig[7].Value=768_1

            DynamicSig[1].Name=OS Version

            DynamicSig[1].Value=10.0.14393.2.0.0.768.101

            DynamicSig[2].Name=Locale ID

            DynamicSig[2].Value=1033

            State[0].Key=Transport.DoneStage1

            State[0].Value=1

            File[0].CabName=112316-34812-01.dmp

            File[0].Path=112316-34812-01.dmp

            File[0].Flags=589826

            File[0].Type=2

            File[0].Original.Path=\\?\C:\WINDOWS\Minidump\112316-34812-01.dmp

            File[1].CabName=sysdata.xml

            File[1].Path=WER-35718-0.sysdata.xml

            File[1].Flags=589826

            File[1].Type=5

            File[1].Original.Path=\\?\i:\TEMP\WER-35718-0.sysdata.xml

            File[2].CabName=WERInternalMetadata.xml

            File[2].Path=WERF7EC.tmp.WERInternalMetadata.xml

            File[2].Flags=851970

            File[2].Type=5

            File[2].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF7EC.tmp.WERInternalMetadata.xml

            File[3].CabName=Report.cab

            File[3].Path=Report.cab

            File[3].Flags=196608

            File[3].Type=11

            File[3].Original.Path=\\?\C:\WINDOWS\system32\Report.cab

            Ns[0].Name=stopcode

            Ns[0].Value=0000007C

            Ns[1].Name=p1

            Ns[1].Value=000000000000000B

            Ns[2].Name=p2

            Ns[2].Value=FFFFB188DB80C1A0

            Ns[3].Name=p3

            Ns[3].Value=FFFFB188DB85B850

            Ns[4].Name=p4

            Ns[4].Value=0000000000000000

            FriendlyEventName=Shut down unexpectedly

            ConsentKey=BlueScreen

            AppName=Windows

            AppPath=C:\Windows\System32\WerFault.exe

            NsPartner=windows

            NsGroup=windows8

            ApplicationIdentity=00000000000000000000000000000000

            MetadataHash=1074255759

             

            I can upload those dump files if you need.

             

            Do you have any idea how to solve this problem?

             

            Thank you very much.

             

            Best regards.

             

             

            Louis

             

            • 3. Re: BSOD "Bugcode_ndis_driver"
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Louis,

              Please apply the following actions, as they often help with BSOD's related to the wireless driver:

              - Check your PC BIOS and disable Fastboot, or other similar technologies.

              - Go the Device Manager, under network adapters, look for the Wireless Adapter and open the properties. Go to the "Power Management" tab and toggle Off/On the option "Allow the computer to turn off this devices to save power". Then check if the behavior changes. 

              - Disable Fast Startup (Hybrid Boot) in Windows® 10:

              http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html

              *Note: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

              If the issue persists, let us know the following information:

              - Was this the adapter that came built in with your computer?

              - Download Intel® System Support Utility, run the tool and use it to create and save a report with all sections, then add your reply to this thread and use the Advanced editor options to attach the resulting file to your post.

              Regards,
              Jonathan

              • 4. Re: BSOD "Bugcode_ndis_driver"
                LouisChe

                Hello, Jonathan:

                 

                 

                Thanks for your help.

                 

                 

                Eventually, I fund the problem was caused by Primo Ramdisk version 5.5 Pro. I removed it or update to 5.6 would fix the issue.

                 

                 

                Much appreciate your kindness.

                 

                 

                 

                Best regards.

                 

                 

                Louis

                • 5. Re: BSOD "Bugcode_ndis_driver"
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Louis,

                  We're very glad to hear that you were able to find the cause of your issue. 

                  Should you require further assistance, please let us know.

                  Best regards,
                  Carlos A.