1 2 Previous Next 25 Replies Latest reply on Feb 8, 2017 2:38 PM by Intel Corporation

    Intel HD Graphics 5500 defaulting after restart

    Blue_View

      Hi,

       

      Intel HD Graphics 5500 defaulting the display to 1024 X 768 in Windows 10 whenever the computer boots. I have to change the display settings to full screen every time I log in to the full screen resolution 1920 X 1080. Can this be set permanently? I am using Dell Inspiron 17 5000 series.

       

      Appreciate any help.

        • 1. Re: Intel HD Graphics 5500 defaulting after restart
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello @Blue_View,

           


          I would like you to install the latest drivers released by Intel.

           

          Please download them here: http://intel.ly/2eP7whk

           

          Then disconnect the system completely from the Internet connection (important step)

           

          Finally, follow the steps here: http://intel.ly/1PdmvLd

           

          Please let me know how the computer behaves after doing this.

           


          Regards,
          Esteban C

          • 2. Re: Intel HD Graphics 5500 defaulting after restart
            Blue_View

            Dear Intel/Esteban,

             

            Thanks a lot for your detailed response.

             

            I have performed the steps. When I tried to update the driver from the downloaded file, the system raised the message "Windows has determined that the driver software for your device up to date".

            Nevertheless, I restarted the computer, but the issue is not resolved and still persists. The Display again went back to 1027 X 768. Then I had to open the "Intel(R) HD Graphics Control Panel" shortcut from my desktop then click Display, change the setting.

             

            Can you please let me know the next steps.

             

            Appreciate your help.

             

            Thanks.

            • 3. Re: Intel HD Graphics 5500 defaulting after restart
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello,

              Once you restarted the computer, what was the driver reflected for you graphics adapter?

              This can be checked by following the next steps:

              1. Access the device manager.
              2. Look for "display adapter"
              3. Right click on "Intel HD Graphics 5500"
              4. Hit properties and look for the driver tab

              Please double check the driver installed is the same version as the one you tried to install (last 4 digits)

              Regards,
              Esteban C

              • 4. Re: Intel HD Graphics 5500 defaulting after restart
                Blue_View

                Hi Intel/Esteban,

                 

                Thanks a lot for responding back. The driver is showing as 20.19.15.4454

                 

                The version which was shown on your link is Version: Beta 15.40.xx.4539 (Latest)

                Please let me know if you need more information.

                 

                I really appreciate your response and constant support.

                 

                Thanks

                • 5. Re: Intel HD Graphics 5500 defaulting after restart
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Thank you for the answer!


                  I recommend you to use the manual installation again, this time, please make sure you do not have internet connection while installing the drivers.


                  Manual installation steps: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html


                  Driver: https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210  


                  If the problem persists (not able to install them) please contact the manufacturer of the device, some OEMs (manufacturers) limit the drivers that can be installed on their systems, for that reason you can pin them in order to get the latest drivers from their side and possibly a fix for the current issue related to resolution.


                  Regards,
                  Esteban C

                  • 6. Re: Intel HD Graphics 5500 defaulting after restart
                    Blue_View

                    Hi Intel/Esteban,

                     

                    Thanks a lot for the response. When  tried to update, I got the following message. I have checked the website of Dell (my OEM), and I have the latest version of the driver as per the site.

                     

                     

                     

                    Thanks

                    • 7. Re: Intel HD Graphics 5500 defaulting after restart
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Thanks for the update!

                      Have you tried with a custom resolution? Set it to 1920x1080 apply and then restart.

                      If you are still having issues after doing so, I believe it would be good to reach your OEM in order to get further troubleshooting related to the resolution "reset."

                      We have tried to install the beta driver without success which indicates there may be a block from installing third party or generic drivers in your device.

                      Please let me know how it goes with them if required.

                      Regards,
                      Esteban C

                      • 8. Re: Intel HD Graphics 5500 defaulting after restart
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello,

                        I just wanted to verify if the recommendations given above worked for your issue.

                        Regards,
                        Esteban C

                        • 9. Re: Intel HD Graphics 5500 defaulting after restart
                          Blue_View

                          Hi Intel/Esteban,

                           

                          Thanks a lot for the follow-up. I am really sorry that I could not update you.

                           

                          I have tried the option, but the issue is not resolved.

                           

                          Thanks

                          • 10. Re: Intel HD Graphics 5500 defaulting after restart
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello,

                            Thanks for the answer! And more than welcome!

                            At this point, we have tested with our generic driver 4539, used manual installation and tested with a custom resolution.

                            Have you tested the behavior of your device with the default drivers from Windows10*?

                            You can get them after following these steps:

                            1. Access the device manager and look for display adapters
                            2. Right click on Intel HD Graphics 5500 and hit properties
                            3. Go to driver tab and uninstall the drivers (make sure you select "Delete the driver software for this device")
                            4. Restart the system and Windows 10* and run Windows updates

                            -Have you tested different cables?
                            -Is this happening with other monitors or TVs?

                            If the problem persists after this, we can say it is not a driver issue, from Intel and Windows 10* sides, so what would be left as the issue is the OS or drivers from the OEM.

                            For that reason, it would be good to check with your OEM (manufacturer of the device such as Dell*, Lenovo*, HP*, etc...) in order to get further troubleshooting and/or drivers to be used.

                            Please let me know how it goes.

                            Regards,
                            Esteban C

                            • 11. Re: Intel HD Graphics 5500 defaulting after restart
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello,

                              I am here to check if you were able to proceed with the recommendations provided in my last answer.

                              Please let me know :)

                              Regards,
                              Esteban C

                              • 12. Re: Intel HD Graphics 5500 defaulting after restart
                                Blue_View

                                Hi Intel/Esteban,

                                 

                                Sorry for my late reply.

                                 

                                The issue was not resolved by the mentioned steps. The only change happened is that, I could have a Intel HD Graphics icon at the desktop, which disappeared.Now I open the console by doing a right click on the screen then going to graphics.

                                 

                                Please let me know if you want me to do any other step.

                                 

                                Even if the issue is not resolved, I appreciate the helpfulness of you and the eagerness to resolve the problem. This is undoubtedly appreciable.

                                 

                                Thanks

                                • 13. Re: Intel HD Graphics 5500 defaulting after restart
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello Blue_View,

                                   

                                  Thank you for the answer provided!

                                   

                                  I would like to verify the following:

                                   

                                  1. Were you able to use the default drivers from Windows and check if the resolution* changed after restarting the system?
                                  2. Did you test the system with other cables?
                                  3. Did the system was tested with other TV/Monitor?
                                  4. Was the OEM contacted to report the issue and get troubleshooting?

                                   

                                  Note*: While having the default drivers, you can change resolutions with right click, select display settings, go to advanced display settings.

                                   

                                  I am more than glad to assist you with this! Please let me know (the info above)

                                   

                                  Regards,
                                  Esteban C

                                  • 14. Re: Intel HD Graphics 5500 defaulting after restart
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello Blue_View,

                                    In order to further help you, could you please provide is with the following information: 

                                    1. Were you able to use the default drivers from Windows and check if the resolution* changed after restarting the system?
                                    2. Did you test the system with other cables?
                                    3. Did the system was tested with other TV/Monitor?
                                    4. Was the OEM contacted to report the issue and get troubleshooting?

                                    Note*: While having the default drivers, you can change resolutions with right click, select display settings, go to advanced display settings.

                                    I am looking forward to hearing from you.

                                    Best regards.

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