Would you please provide me with the full model of the CPU you have?
Additionally, do you have an external GPU installed on the system?
The CPU model can be seeing after following these steps:
1. Press Windows key + R
2. Type msinfo32 on the Run window that pops up
3. Look for processor
4. Copy and pasted the full model of the CPU in your answer
Hope I can hear from you soon.
Thank you for taking your time!
My processor is : "Intel(R) Pentium(R) CPU J2900 @ 2,41GHz, 2408 MHz, 4 cores
About any external GPU i really dont know the answer because i've bought a new pc less than 2 months ago and all i did was installing the drivers.
Thank you for the information provided!
Please install these drivers: http://intel.ly/2geC4Hj
In case you have any issues while installing them, please download the driver, disconnect the system completely from the internet and follow this procedure: http://intel.ly/25JPVYX