1 2 Previous Next 16 Replies Latest reply on Feb 20, 2017 11:50 AM by Intel Corporation

    Microphone input jack not working on NUC Skull Canyon

    afox3

      We just purchased the following audio splitter: Kingwin Splitter Cable HPS-185

      I am able to get the audio out from the green headphone jack but I am not able to get the audio in through the pink mic jack

       

      does anyone know how to get audio into the NUC Skull Canyon ?

      we are using ubuntu 16.04 LTS

       

      micjack.jpg

        • 1. Re: Microphone input jack not working on NUC Skull Canyon
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello afox3,

           

          Lets try and check the following:

           

          1. Is it working while using the splitter but connecting each audio source separately? (first audio in then audio out)
          2. Please test audio-in directly connected to the unit (no splitter) and then the audio out as well
          3. Test the cable with another system if possible
          4. If you have the option, test the behavior of the NUC with another splitter

           

          The audio jack of the Intel® NUC Kit NUC6i7KYK does have the pin out to work with both audio sources.

           

          Here the pin-out.

          audio.PNG

           

          http://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC6i7KYK_TechProdSpec.pdf

           

          Regards,
          Esteban C

          • 2. Re: Microphone input jack not working on NUC Skull Canyon
            afox3

            With this cable splitter I am not able to see the mic port.

            Has anyone tried a splitter that work with a mic line ?

            • 3. Re: Microphone input jack not working on NUC Skull Canyon
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello afox3,

               

              Would you please let me know if the MIC is working without the adapter?

               

              We don't have an adapter like this at the moment, I invite peers that have tested it to provide feedback

               

              Regards,
              Esteban C

              • 4. Re: Microphone input jack not working on NUC Skull Canyon
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello afox3,

                 

                Just wanted to verify if you were able to get this working as desired.

                 

                Regards,
                Esteban C

                • 5. Re: Microphone input jack not working on NUC Skull Canyon
                  zawor

                  Hi,

                   

                  I would like to hook myself up to this thread as I have exactly same problem without splitter but with headphones with mic.

                   

                  I am running on NUC6i7KYK (Skull Canyon) with Ubuntu 16.10 amd64 with 4.8.0-30-generic kernel, so pretty much fresh. Tested on 3 headphones sets, all with mic connected over 3.5mm 4-pin jack (without any splitters):

                  - HyperX Cloud Drone

                  - Sennheiser CX 2.00

                  - Samsung mobile headset (god one knows how do they mark them )

                   

                  All three work well with my mobile in and out, but after hooking those to my NUC I cannot get mic working (audio out works well).

                   

                  Would be great to make it work.

                  Let me know if you need any further details, I will try to provide them asap.

                   

                  Just in case someone had doubts, photo of one of the headphones jack:

                  HyperX_jack.jpg

                  • 6. Re: Microphone input jack not working on NUC Skull Canyon
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello zawor,

                     

                    I just finished performing tests on my end and this worked fine with a smartphone headset.

                     

                    When you plug the 3.5 jack in, the Realtek panel should appear, please make sure you select "headset" as the device to be used.

                     

                    As in here:

                    heatset config.PNG

                     

                    Then I went ahead and opened the playback devices (right click the speaker icon located on the taskbar) and checked if the recording devices recognized the signal, it did.

                     

                    Mic working here:

                     

                    mic tested.PNG

                    Playback devices:

                    playback devices.PNG

                     

                    In case the driver from Realtek haven't been installed: Download Realtek ALC* Audio Driver for Intel® NUC Kits

                     

                    Hope this can be helpful for you.

                     

                    Regards,
                    Esteban C

                    • 7. Re: Microphone input jack not working on NUC Skull Canyon
                      zawor

                      Hi Esteban C,

                       

                      Thanks for your fast feedback! I fully confirm that your solution perfectly works under Windows 10.

                      Don't get me wrong as I really don't want to sound offensive, but... There is always a but... Original question, as well as mine, was not about making it run under Windows (at any version or flavor) but about that, both me and afox3 (author of this thread) are not able to make input work under Ubuntu Linux in my case 16.10 (latest stable) and in case of afox3 16.04 LTS (Long Term Support). I thought that both of us stated this key detail clear enough.

                       

                      So sadly I have to say that although quite vast it was not very helpful.

                       

                      Best regards,

                      zawor

                      • 8. Re: Microphone input jack not working on NUC Skull Canyon
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello zawor  and afox3 ,

                         


                        Sure I understand and I apologize for the confusion.

                         

                        Since it was proved that this works under Windows 10* (a supported OS), we can say this is an issue related to the OS or configuration within the OS, in your case Linux-based

                         

                        Please check the following links related to this matter:

                         

                        https://www.onlinemictest.com/microphone-settings/ubuntu
                        http://askubuntu.com/questions/6993/internal-microphone-not-working
                        https://help.ubuntu.com/community/SoundTroubleshootingProcedure

                         

                        If the problem persists, I recommend checking forum support for your OS in order to get troubleshooting and possibly drivers/configuration required for the audio/mic to work.

                         

                        OS supported by our Intel® NUC Products: http://intel.ly/1Qb6VS2

                         

                        Again, I apologize for the confusion, hope you can sort this out.

                         


                        Regards,
                        Esteban C

                        • 9. Re: Microphone input jack not working on NUC Skull Canyon
                          zawor

                          Hi Esteban C,

                           

                          I have managed to solve this problem, more by my own but you have pointed me into right direction. Where I simply managed to forget that if you want to make hardware work on Linux you have to bite your teeth ******* your desk and start reading kernel code as HW vendors don't give a f... about proper support. But enough with that rant... So I did as I said:

                          • From the symptoms I thought that there must be sth terribly wrong with pin detection
                          • I have started with step 3 from SoundTroubleshootingProcedure - Community Help Wiki
                          • After realising that I and running on ACL233 and one of my  Audio Mixer for inputs looks like this:
                            Node 0x0b [Audio Mixer] wcaps 0x20010b: Stereo Amp-In   Amp-In 
                             caps: ofs=0x17, nsteps=0x1f, stepsize=0x05, mute=1
                             Amp-In vals:  [0x80 0x80] [0x80 0x80] [0x80 0x80] [0x80 0x80] [0x80 0x80]
                             Connection: 5
                                0x18 0x19 0x1a 0x1b 0x1d

                           

                          TL;DR;

                          and now the drums...

                           

                          To solve this particular issue:

                          Add to /etc/modprobe.d/alsa-base.conf

                           

                          options snd-hda-intel model=dell-headset-multi

                           

                          after that reboot and you should be fine... Ofc. tweak your mic settings to have proper levels. I've even got dialog window when hooked headset on runtime, asking me what the heck I just stuck into port.

                           

                          Unfortunately I have no proper knowledge (neither time now to gain such) to contribute proper kernel fix, which will straighten this up... I believe it is rather matter for some Intel engineer which knows proper pin mappings and capabilities to step out and contribute (at least with the knowledge).

                           

                          Th-Th-Th-Th-Th-... That's all, folks.

                          zawor

                          1 of 1 people found this helpful
                          • 10. Re: Microphone input jack not working on NUC Skull Canyon
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello zawor,

                             


                            It is great to hear you were able to get this fixed!!

                             

                            I would like to thank you for the explanation provided!

                             

                            Related to the report to our peers, it would be good to report this issue/fix at the forum support we have for Linux and Graphics: https://01.org/linuxgraphics/forum

                             

                            Hope you have a great week.

                             

                            afox3 please give it a try and let us know how it goes


                            Regards,
                            Esteban C

                            • 11. Re: Microphone input jack not working on NUC Skull Canyon
                              netjiro

                              Hi. I can verify the same problem on gentoo with linux-4.8.12, alsa-1.29

                              Alsa was not detecting any capture controls for the card.

                              Adding "model=dell-headset-multi" parameter to the snd-hda-intel driver enabled some capture controls.

                               

                              But: I can loop mic back directly to speaker, so at least that works, but cannot manage to record anything with arecord.

                              Any chance you can share your asoundrc / other alsa config files ?

                              Also not sure if the controls are correctly assigned by the driver, some of the behaviour seems unexpected.

                               

                              Listing controls below:

                               

                              nuc # amixer info

                              Card default 'PCH'/'HDA Intel PCH at 0xdc240000 irq 124'

                                Mixer name    : 'Realtek ALC233'

                                Components    : 'HDA:10ec0233,80862064,00100003 HDA:80862809,80860101,00100000'

                                Controls      : 41

                                Simple ctrls  : 18

                               

                              nuc # amixer scontrols

                              Simple mixer control 'Master',0

                              Simple mixer control 'Headphone',0

                              Simple mixer control 'Headphone Mic',0

                              Simple mixer control 'Headphone Mic Boost',0

                              Simple mixer control 'Speaker',0

                              Simple mixer control 'PCM',0

                              Simple mixer control 'IEC958',0

                              Simple mixer control 'IEC958 Default PCM',0

                              Simple mixer control 'IEC958',16

                              Simple mixer control 'Capture',0

                              Simple mixer control 'Capture',1

                              Simple mixer control 'Auto-Mute Mode',0

                              Simple mixer control 'Digital',0

                              Simple mixer control 'Headset Mic',0

                              Simple mixer control 'Headset Mic Boost',0

                              Simple mixer control 'Input Source',0

                              Simple mixer control 'Input Source',1

                              Simple mixer control 'Loopback Mixing',0

                               

                              nuc # amixer scontents

                              Simple mixer control 'Master',0

                                Capabilities: pvolume pvolume-joined pswitch pswitch-joined

                                Playback channels: Mono

                                Limits: Playback 0 - 87

                                Mono: Playback 65 [75%] [-16.50dB] [on]

                              Simple mixer control 'Headphone',0

                                Capabilities: pvolume pswitch

                                Playback channels: Front Left - Front Right

                                Limits: Playback 0 - 87

                                Mono:

                                Front Left: Playback 87 [100%] [0.00dB] [on]

                                Front Right: Playback 87 [100%] [0.00dB] [on]    

                              Simple mixer control 'Headphone Mic',0             

                                Capabilities: pvolume pswitch                    

                                Playback channels: Front Left - Front Right      

                                Limits: Playback 0 - 31                          

                                Mono:                                            

                                Front Left: Playback 31 [100%] [12.00dB] [on]    

                                Front Right: Playback 31 [100%] [12.00dB] [on]   

                              Simple mixer control 'Headphone Mic Boost',0       

                                Capabilities: volume                             

                                Playback channels: Front Left - Front Right      

                                Capture channels: Front Left - Front Right       

                                Limits: 0 - 3                                    

                                Front Left: 3 [100%] [36.00dB]                   

                                Front Right: 3 [100%] [36.00dB]                  

                              Simple mixer control 'Speaker',0                   

                                Capabilities: pvolume pswitch                    

                                Playback channels: Front Left - Front Right      

                                Limits: Playback 0 - 87                          

                                Mono:                                            

                                Front Left: Playback 87 [100%] [0.00dB] [on]     

                                Front Right: Playback 87 [100%] [0.00dB] [on]    

                              Simple mixer control 'PCM',0                       

                                Capabilities: pvolume                            

                                Playback channels: Front Left - Front Right      

                                Limits: Playback 0 - 255                         

                                Mono:                                            

                                Front Left: Playback 255 [100%] [0.00dB]         

                                Front Right: Playback 255 [100%] [0.00dB]        

                              Simple mixer control 'IEC958',0                    

                                Capabilities: pswitch pswitch-joined             

                                Playback channels: Mono                          

                                Mono: Playback [on]                              

                              Simple mixer control 'IEC958 Default PCM',0        

                                Capabilities: pswitch pswitch-joined             

                                Playback channels: Mono                          

                                Mono: Playback [on]                              

                              Simple mixer control 'IEC958',16                   

                                Capabilities: pswitch pswitch-joined             

                                Playback channels: Mono                          

                                Mono: Playback [on]                              

                              Simple mixer control 'Capture',0                   

                                Capabilities: cvolume cswitch                    

                                Capture channels: Front Left - Front Right       

                                Limits: Capture 0 - 63                           

                                Front Left: Capture 63 [100%] [30.00dB] [on]     

                                Front Right: Capture 63 [100%] [30.00dB] [on]    

                              Simple mixer control 'Capture',1                   

                                Capabilities: cvolume cswitch                    

                                Capture channels: Front Left - Front Right       

                                Limits: Capture 0 - 63                           

                                Front Left: Capture 63 [100%] [30.00dB] [on]     

                                Front Right: Capture 63 [100%] [30.00dB] [on]    

                              Simple mixer control 'Auto-Mute Mode',0            

                                Capabilities: enum                               

                                Items: 'Disabled' 'Enabled'                      

                                Item0: 'Enabled'                                 

                              Simple mixer control 'Digital',0                   

                                Capabilities: cvolume                            

                                Capture channels: Front Left - Front Right       

                                Limits: Capture 0 - 120                          

                                Front Left: Capture 120 [100%] [30.00dB]         

                                Front Right: Capture 120 [100%] [30.00dB]        

                              Simple mixer control 'Headset Mic',0               

                                Capabilities: pvolume pswitch                    

                                Playback channels: Front Left - Front Right      

                                Limits: Playback 0 - 31                          

                                Mono:                                            

                                Front Left: Playback 31 [100%] [12.00dB] [on]    

                                Front Right: Playback 31 [100%] [12.00dB] [on]   

                              Simple mixer control 'Headset Mic Boost',0         

                                Capabilities: volume                             

                                Playback channels: Front Left - Front Right      

                                Capture channels: Front Left - Front Right

                                Limits: 0 - 3

                                Front Left: 3 [100%] [36.00dB]

                                Front Right: 3 [100%] [36.00dB]

                              Simple mixer control 'Input Source',0

                                Capabilities: cenum

                                Items: 'Headphone Mic' 'Headset Mic'

                                Item0: 'Headset Mic'

                              Simple mixer control 'Input Source',1

                                Capabilities: cenum

                                Items: 'Headphone Mic' 'Headset Mic'

                                Item0: 'Headphone Mic'

                              Simple mixer control 'Loopback Mixing',0

                                Capabilities: enum

                                Items: 'Disabled' 'Enabled'

                                Item0: 'Disabled'

                              • 12. Re: Microphone input jack not working on NUC Skull Canyon
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello netjiro,


                                Have you visited and posted this in the forum support for Linux?


                                It would be good to pin them in order to get the right configuration for this device :)


                                https://01.org/linuxgraphics/forum


                                Regards,
                                Esteban C

                                • 13. Re: Microphone input jack not working on NUC Skull Canyon
                                  rayfoss

                                  Same issue in fedora. Zawor's solution works, but the alsa-base.conf file does not exist, so you'll need to create one.

                                   

                                  this one liner will fix the problem after a reboot...

                                  `# echo 'options snd-hda-intel model=dell-headset-multi' >> /etc/modprobe.d/sound.conf`

                                   

                                  intel please fix on the LSB so that every distro works... we should have to pretend we have dell hardware.

                                  • 14. Re: Microphone input jack not working on NUC Skull Canyon
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Thanks for the feedback provided, rayfoss

                                     

                                    In case you require further support while using Linux based OS, please visit https://01.org/linuxgraphics/forum

                                     

                                    Regards,
                                    Esteban C

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