Hello @Michael_B. ,
I noticed you have an outdated driver for the Skylake unit, please update the drivers with this link: https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345
If you get issues while installing it, please try this installation method:
Windows® 10 & Windows 8* or Windows 8.1*: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
Windows 7* http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html
Additionally, if the problem persists, please provide me with your Intel SSU report, this will put together some useful information that will allow me to assist you better.
Here instructions on how to get the report:
-Download the utility
-Scan your system with the utility
-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)
What is the version of the software you are using? To encode and for playback!
If possible, please provide me with a picture of the issue you are seeing.
The driver you linked me to wouldn't install. Perhaps the SSU's output will help with that.We ended up installing the 220.127.116.1131 driver (found it on Dell's website for the chipset).
For the attachments:
The left image is what it is encoded and the right image is what is received. The encoder and streamer was written using the Intel Media SDK with the sample_encode application as a reference.
I have VLC version 2.0.5 for the client side.
SSU_Output.txt.zip 4.4 K
Thank you for the information provided!
I noticed that you also have a NVIDIA Quadro M5000M 4GB installed on the system!
It would be great to check if one of the GPUs in the unit is triggering the issue (Intel HD Graphics 530 or NVIDIA Quadro M5000M)
For that reason, please perform the next tests.
1. Disable the Intel HD Graphics 530 GPU, this can be done in the device manager, find display adapters then right click Intel GPU and hit "Disable"
2. Check if the problem is still present, once you restarted the system.
3. Do the same but disabling the NVIDIA Quadro M5000M
Additionally, related to the drivers, did you try the steps noted above?
Hope I can hear from you with the results.
Sorry for the delay. I would still like to solve this. Unfortunately, I'm pending IT (administrator rights) and they have had other obligations. I'll post updates as I get them.
I understand, please let us know how it goes after you are able to proceed with the troubleshooting recommended :)