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i updated my intel hd graphics driver now my laptop is going crazy

idata
Employee
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not good at this stuff, i updated my intel hd graphics driver now my laptop is going crazy it changes the brightness and turns off the screen and the laptop restarts whenever i play a game or any demanding stuff, can anyone help me out?

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idata
Employee
501 Views

and its a hp laptop with i7 and 8gb ram and nvidia gt740m 2gb card windows 10

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AlHill
Super User
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Which i7? There are multiple generations of the i7.

What make and model computer?

Since you specifically mentioned Intel HD Graphics and Windows 10, you may want to look at this, as your Intel graphics may not be supported under Windows 10:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html Supported Operating Systems for Intel® Graphics Products

Also, does your computer have switchable graphics?

Doc

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idata
Employee
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Hello alihassan1999@,

 

 

 

Could you please fill out the information at the following link so we can better assist you?

 

/thread/77761 https://communities.intel.com/thread/77761

 

 

Please don't forget the SSU file the DxDiag and the DispDiag, also I will appreciate if you can attach the graphics report with the driver version that you have the issue.

 

 

You can follow the steps to get the Report for Intel® Graphics Drivers here:

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

 

 

 

Regards,

 

 

 

Ivan.

 

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idata
Employee
501 Views

Hi,

 

 

Could you please post your system information to better assist you?

 

 

Thanks,

 

 

Ivan.
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