I have the same problem.
This message was posted on behalf of Intel Corporation
I am truly sorry for the issue you have faced while trying to request an RMA for your units.
Please reach us over the phone or Chat in order to get this expedited.
North America: Phone Number: 1-916-377-7000
Monday - Friday
7:00 AM to 5:00 PM (Pacific Time)
Hope you can contact us and get this done.
Thank you for your prompt reply. I've contacted the local service of Intel with the information you provided in the links and got a RMA ticket.
The local service is quick and solid.
Thanks again for your assistance.