7 Replies Latest reply on Nov 23, 2016 2:30 PM by Intel Corporation

    Intel SSD6 issues.

    Lee1064

      Hello,

      I need help trying to figure out why my system is not recognizing my M.2 SSD drive (Intel SSD6) I have 2. One is a boot drive (Win10) and the other is for software. I was able to get OS to install on One drive, but the 2nd drive is not being detected at all. Nothing is showing up on Bios as well. The configuration in Bios shows that both M.2 Ultra slots are empty even though it is installed. Disk management doesn't show the 2nd drive is visible. I download all Intel drivers and software to help with this issue but no luck. What am I doing wrong that its not showing up? Could it be that it's a DOA? Any advise would help as I am out of option.

       

      short specs.

      MB: ASrock X99 Gaming i7 Professional Series

      CPU: i7 5820k

      Ram: 16GB 2400mhz

       

      Thanks in advance.!!!

        • 1. Re: Intel SSD6 issues.
          junjun441

          Hello Lee1064,

           

          You are not the only one it seems. I am having the same issues as well (we purchased 80 of them!). It could be different issue than yours.

           

          However, I have Intel NUCs (NUC5i5RKY) with the SSD 600s and NONE of them are recognizable via OS. The BIOS can verify the SSD is installed in the M.2 port. Assuming Intel on Intel would be great on compatibility but I have used an external cradle via USB and my laptop cannot recognize the SSD as well. It is even making a ticking noise (every half a second). I believe maybe the cradle is not compatible for this SSD spec.

           

          It would be great if we have some answers.

          • 2. Re: Intel SSD6 issues.
            Gize2

            Page 40 of your motherboard manual, "If you install CPU with 28 lanes, the M2_1 only supports SATA type M.2 module "

             

            http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20X99%20Professional%20Gaming%20i7.pdf

             

            The Intel i7 5820K has 28 PCIe lanes:  http://ark.intel.com/products/82932/Intel-Core-i7-5820K-Processor-15M-Cache-up-to-3_60-GHz

            The 600P SSD is NVMe.

             

            So, yes, with that particular CPU, only one M.2 NVMe SSD will work on that motherboard.  You can either upgrade the CPU to one with 40 PCIe lanes:  http://ark.intel.com/products/82931/Intel-Core-i7-5930K-Processor-15M-Cache-up-to-3_70-GHz  or, you can use an M.2 SATA capable SSD in M2_1.

            1 of 1 people found this helpful
            • 3. Re: Intel SSD6 issues.
              Lee1064

              Hi Junjun441,

               

              Wow 80..!! Sorry that you are also in the same boat. I only bought mine due to a sale and the speed it promise. I knew the technology was still new and issue would happen. I was right. I was able to install the OS on both drives, but when using 1 of each for different things, that's when the drive  is not detected. I know it's normal for the bios not to see it as a storage drive... but the OS should pick it up as well in the disk management or whatever.

               

              I think my issue is with the MB. After trying the figure out the issue, Now the OS won't even boot. I go into bios and the bios doesn't even display correctly. Displays a lower quality view. Thought it was GPU issue, tested it with different GPU all same issues. I tried reinstalling  windows on both Intel ssd6 drive to see if maybe I had a faulty drive. Nope. They both fail with the same issue after installation was done. System crashes after I try to install nvidia drivers????? I restart the pc and the OS doesn't boot, ASrock logo shows a werid display. It repeats from there. confusing as hell!!. Funny thing is that it was all working 2days ago. Today is just no luck. I tested all parts and they are working. Last hope RMA the mb...

               

              Hope someone can provide us with answers about the drivers not being detected in the OS (Win10)

              • 4. Re: Intel SSD6 issues.
                Lee1064

                Gize2

                Omg...such a fail..!! They should put that on the box in huge black LETTERs..LOL. Thanks for pointing that out. Even if one of the drive works, as I stated above. System is DOA atm. Bios and all drivers are updated. Same issue reoccurring. Only 1 Intel 600p installed atm... All the parts I got was on sale at a unbeatable price. I'll just use the other Intel 600p as a boot drive for another update.

                 

                Thanks for the advise guys..

                Sush,

                • 5. Re: Intel SSD6 issues.
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello junjun441,

                   

                  I found your post while reviewing this thread. I believe you may have an altogether different issue.

                   

                  It's important to keep in mind that the Intel SSD 600p Series is a PCIe drive. So even if your USB cradle has an M.2 port, it may only support SATA.

                   

                  As for your actual issue, we understand you are having issues detecting this SSD in the operating system only.

                   

                  Which operating system are you using?

                   

                  We look forward to hearing back from you.

                   

                  Best regards,
                  Carlos A.

                  • 6. Re: Intel SSD6 issues.
                    junjun441

                    Hello Carlos,

                     

                    That was the main issue in the first place. The S600 was PCIe and our PCs (Intel NUC5i5RYK) only accepts M.2 SATA. Interesting enough, the BIOS detected the SSD with the PC. It's unfortunate that this SSD looks awfully similar to the SATA interface. The packaging does not show  eye clearly that the interface is different. Although I do wish we could have utilized S600.

                    • 7. Re: Intel SSD6 issues.
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello junjun441,

                      I see. That's unfortunate. But if you spoke to the NUC support team and they told you this, then of course there's not much else that can be done.

                      We do get a lot of reports from people having detection issues with these drives in Windows* 7, since the 600p Series uses the native (inbox) drivers. And these drivers weren't included originally in 7 like they are in Windows* 8.1 and 10. So you would need to install the Microsoft* KB2990941 hotfix for the drive to work properly.

                      You can read more about this on the recently updated FAQ article for the 600p Series.

                      Again, sorry for missing your post when we first reviewed this thread. If you have any further issues or questions, just let us know.

                      Kind regards,
                      Carlos A.