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This message was posted on behalf of Intel Corporation
First make sure all drivers have been installed:
- Check Device Manager for errors on USB and system devices.
- If errors in Device Manager are present, reinstall the Intel® Chipset Driver Software. The software can be installed from either:
- The Express Installer CD that came with your board (in the Software\Driver\Chipset_INF folder)
- If drivers are required for the USB device, make sure you have the latest driver from the device manufacturer.
Make sure you have Windows® up to date now the USB 3.0 driver is provided through windows update.
Upgrade the BIOS to latest version. Get the latest version BIOS from your OEM.
If nothing works, you will need to contact your motherboard manufacturer to get support or a replacement for the motherboard