i am an IT student at a german university. Currently i am working on my bachelor´s thesis about the PTP protocol. For this reason i got a Intel network adapter I210-T1, which has support for the IEEE 1588 (=PTP) protocol.
On Linux Ubuntu works everything pretty fine. The card is working as expected. The first time i wanted to use it on Windows, my system frezzed. And still after rebooting the OS, the network card can not be used.
First of all my HW specifications:
- MB: Asus P7H55-M Pro
- CPU: Intel Core I5 650 @ 3.20GHz
- RAM: 16.0GB DDR3
- Graphic: Intel HD Graphics
- Storage: 223GB OCZ-VERTEX3 (SSD)
The SW specifications for Linux (everything is fine here):
- OS: Ubuntu 16.04 LTS
- Driver: igb-126.96.36.199
- Other: linuxptp package
And for Windows (with the issue):
- OS: Windows 7 Pro 64-bit SP1
- Driver: Intel Network Adapter Driver for Windows 7 (Version 21.1, 64-bit)
The main problem in Windows is located in the device manager. Here it says on my adapter, that the error code 31 appeared. See the attachment. This means, that i absolutely can not use the card. The first time after installing the card, Windows tried to search and install the driver by itself. Then, as i said, the whole system frezzed. I had to power it off with the switch. After rebooting Windows, it said, that it was not able to install the driver. I tried to do that manually with the driver of the support website, but with no success. Only the error code 31 appears.
What i already have done:
- Let Windows try to install the driver by itself -> No success
- Install driver manually -> No success
- Make sure Windows Update is up to date -> No success
- Reinstall and/or update the asus driver for the motherboard (also the chipset driver etc...) -> No success
- Update BIOS to newest version -> No success
- Testing the card on an other pc -> Success
- Testing the card under Ubuntu -> Success
- Tried to execute this solution -> http://www.tomshardware.co.uk/answers/id-1750879/code-error-network-adapter.htm -> No success
I know that there is always the possible solution for a reinstall of Windows, but this current installed OS is actually only a month old, so pretty new. What else can i do besides this?
Found an old post of another forum with the exact same problem, but with no solution. -> i210 driver installation freezes Windows 7 x64 | FreeNAS Community