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HWinfo says Engineering sample. CPU says 2687W V3

MMAJU
Beginner
4,234 Views

I got dual 2687W v3 from a local reseller who claims to have imported from USA. I been using it on linux for the past 10 months and finally installed windows and checked hwinfo and cpuz. it says 2687W v3 Engineering sample. So i send a mail to my reseller and they claim its an OEM tray cpu and asked me to wipe off the thermal paste to see the outside and it says 2687Wv3.

I tried to search the intel database with no luck. how can i confirm this is retail version and not ES??

appreciate your help

thanks

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22 Replies
AJana1
Valued Contributor I
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Hello Sir or Madam,

For the information of the processor, Intel Xeon E5-2687W v3, you might visit the following links.

http://ark.intel.com/products/81909 Intel® Xeon® Processor E5-2687W v3 (25M Cache, 3.10 GHz) Specifications

http://www.cpu-world.com/CPUs/Xeon/Intel-Xeon%20E5-2687W%20v3.html http://www.cpu-world.com/CPUs/Xeon/Intel-Xeon%20E5-2687W%20v3.html

Would you please use the Intel official utility to make another identification? You can download it from the link below:

https://downloadcenter.intel.com/download/7838 https://downloadcenter.intel.com/download/7838

Even though making any irresponsible suspicion is not a good thing, but allow me to be frank, I guess this processor is an ES sample with heatsink cover replaced or remarked. I am very sorry to make such a suspicion! Do you still have the original box with this processor, you might also need to contact with Intel support to seek further help!

Best Regards,

Aaron Janagewen

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MMAJU
Beginner
2,182 Views

@Aaron Janagewen , thanks for the details. i also suspect the heatsink was replaced. my local supplier say they didnt change it and its how they got it from their US supplier and showed me an invoice for 2K plus usd. hwinfo thread i posted yday says "This is probably one of the intermediate (last) ES -> Production units that did have the ES flag set, but sent to manufacturing as production units"  

 

Would be nice to get a bit more clarity on this. Intel tool doesnt list e5 26xx v3 xeons in the supported processor list. i guess its ok.
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MMAJU
Beginner
2,182 Views

full hwinfo report attached

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AlHill
Super User
2,182 Views

HWiNFO is just a 3rd party utility, and sometimes provides incorrect information, as do all utilities.

Intel does not validate 3rd party utilities. Only the information from the Intel utilities will be used.

Doc

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MMAJU
Beginner
2,182 Views

unfortunately, intel utility doesnt even recognise the cpu.

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AlHill
Super User
2,182 Views

Then take it back to the place of purchase and get a refund.

Doc

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AJana1
Valued Contributor I
2,182 Views

Hello,

Thank you for your replies, through your words, they both are really expensive. I go agree with the suggestion of Al Hill. But would you please contact with Intel support, http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support, to hear what the people in Intel say about your processor? Good luck!

Best Regards,

Aaron Janagewen

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MMAJU
Beginner
2,182 Views

my local reseller claims they sold me retail units. they even show me their invoice. so most likely they got an ES from their US reseller. I need some kind of evidence to show them that it is infact ES and need replacement. if its all good, there is no reason for me to ask for a replacement. which is why i am trying to find if its infact valid or not.

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idata
Employee
2,182 Views

Peers, thank you for all your inputs.

majush I checked the markings you provided in the pictures, and your processor is a Tray processor, it is not a ES. The easiest way to tell if you have an Intel ES Processor is to look at the processor topside markings. If you have a 4 or 5 digit Qspec, you have an engineering sample. A production processor will have a 5 digit sSpec, usually beginning with S, such as SLB9L on the topside markings. Your processor sSpec is SR1Y6, so based on what I just explained you have a production processor. Now, when it comes to production processors sometimes there are two versions; boxed or tray. In your case based on the results from checking the markings, you have a tray processor.

Let me know if it helps.

Regards,

Amy.

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MMAJU
Beginner
2,182 Views

Hi Amy,

If it is a tray, why is it not detected in Intel processor identification tool?? And I had a chat with intel customer care and they said the FPO# J509B862 belongs to i5-5200U tray unit. if that is correct, then the chances of heatsink being replaced is more likely. I did a search yesterday and there are remarked xeons on ebay which says the same. looks pretty neat on the markings on the heatsink but the hwinfo and cpuz says ES.

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idata
Employee
2,182 Views

Based on the markings I checked, the processor is tray; however, you might need to contact your place of purchase for indications in your specific case.

I would like to check with one more tool before answering the question regarding the Intel® Processor Identification Utility. Could you please run the https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Download Intel® Processor Diagnostic Tool and attach the report? To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy.

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MMAJU
Beginner
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it failed. pls find screenshots attached. I couldnt find advanced editor to save or attach. so had to take screenshots

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AJana1
Valued Contributor I
2,182 Views

Thank you for your treasurable feedbacks, have you contacted with Intel support? Would you please let us know what the suggestions they gave you? Those feedbacks would help others who have the similar problems! Thank you.

Best Regards,

Aaron Janagewen

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MMAJU
Beginner
2,182 Views

Yup. had a long chat with them. they said as per the markings on top of the heatsink, its FPO# of i5-5200U cpu. and nothing to do with a xeon. Trouble is that when my reseller check with intel, they say its a tray unit. they are not checking which tray unit it is. had to ask that question to make customer service check.

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AJana1
Valued Contributor I
2,182 Views

The most important thing is that its FPO number is for i5-5200U rather than Xeon. To some extends, it already proves what I said is correct! Your processor is remarked! Those feedbacks could also prove it to a further and firmer step. But your processor has been used around one year! OK, this time, you might take a look at the guarantee when you purchased these two processors.

Did the vendor(s) (who sold your processors directly) promise they both are two genuine Intel Xeon E5-2687W v3 processors?

If so, generally, you might have fair rights (according to your local laws) to require to return it to the vendors and obtain the fair refund.

I think the ES processor is different from the Tray or Boxed processors for aspects, there is no promise for its stabilities and actual performances. Intel might give you the full and clear explanations. So put those processors for production server would lead to the unforeseen loss. And for this loss, Intel would have no responsibilities to take! This is very important!

OK, I think I have enough said and done for your question! Have a good day and good luck!

Best Regards,

Aaron Janagewen

.

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idata
Employee
1,945 Views

/thread/108268 majush, thank you for the report and the screenshots.

Please let me review your case, I will keep you posted.

Regards,

Amy.

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MMAJU
Beginner
1,945 Views

ok. thanks. waiting for it.

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idata
Employee
1,945 Views

/thread/108268 majush, thank you for your patience.

 

 

I am still waiting for the results, I will keep you posted.

 

 

Regards,

 

Amy.

 

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AlHill
Super User
2,182 Views

http://www.intel.com/content/www/us/en/support/processors/000005719.html Information About Intel® Engineering Sample Processors

Doc

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idata
Employee
2,182 Views

Hello majush,

I have checked your markings, and the results showed that this is a Tray processor. You have misreading with the third-party tools you are using, as mentioned before try with the https://downloadcenter.intel.com/download/7838 Download Intel® Processor Identification Utility - Windows* Version.

Regards,

Amy.

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