12 Replies Latest reply on Nov 21, 2016 10:44 AM by Intel Corporation

    Incompatible Memory for NUC6i7KYK Impacts video output

    Stevereno

      I received a new NUC Skull Canyon NUC6i7KYK this week. Installed the following components.

      1. Kingston Technology HyperX Impact 32GB Kit (2x16GB) 2400MHz DDR4 CL14 260-Pin SODIMM Laptop HX424S14IBK2/32
      2. 2 each, Samsung 950 PRO Series - 512GB PCIe NVMe - M.2 Internal SSD (MZ-V5P512BW)

       

      Connected to HDMI Monitor

      Connected USB Keyboard and Mouse.

      Connected power.

      Powered on. Power light was on with solid blue light.

      Display set to HDMI and had message, no signal.

      There were no beep codes

      No single beep when powered on.

      HDMI 2.0 cable connected properly.

      USB Keyboard did not light up with numlock or capslock selected.

      Plugged in USB Thumb Drive and it did not light activity light.

       

      Troubleshooting

       

      Powered off and removed power plug

      Disconnected Mouse, keyboard, USB Drive and HDMI connector.

      Removed M.2 drives and memory.

      Powered on and received 3 beep codes in a repeating pattern.

      Powered off. Removed power plug.

      Inserted 1 memory in bottom slot, plugged in HDMI and powered back up.

      Same results as before.

      Continued memory swapping in all possible configurations with same results.

      reset bios - same results.

      Did do a jumperless bios recovery with bios v 42.

      Same results.

       

      Have I missed any thing during trouble shooting?

       

      Contacted Amazon for replacement.