8 Replies Latest reply on Nov 21, 2016 12:46 PM by Intel Corporation

    Intel NUC6i5SYH hangs & problem with Driver update utility

    JonMcD

      I'm having frequent Win10 hangs that require a hard reboot.  I don't get a blue screen or error, I just can't interact with Windows, the mouse moves but start menu, etc. is unresponsive. When this happens I'm just running Chrome (handful of tabs), Scansnap, Google Drive, Onedrive, and occasionally happens with Quicken open.

       

      I tried updating to latest BIOS (86A.0054)

       

      I also tried using the Intel Driver Update Utility (version 2.6.1.4) to make sure I had latest drivers.  Problem is, some of the driver updates fail, and others succeed, but then the same update is recommended the next time I re-run the driver update utility (details below):

       

      Intel Serial IO Driver for Intel NUC6i[x]SY

      Installed version: Unknown

      Latest version: 30.63.1603.05

      Installed the updated driver successfully, but still shows up as unknown installed version

       

      Near Field Communication (NFC) GPIO driver for Windows 10 for Intel NUC Kit NUC6i[x]SY

      Installed version: Unknown

      Latest version: 7.7.6.0

      Tried to install, error message was Installation failed (8): Intel Management Engine Interface driver not available or not answering

       

      Intel Gigabit Network Connection Driver for Intel NUC Kits NUC6i[x]SY and NUC6i7KYK

      Installed version: 12.15.23.7

      Latest version: 21.1

      Installed recommended update, but still shows up as outdated driver version

       

      Intel Management Engine Consumer Driver for Intel NUC

      Installed version: 11.0.5.1189

      Latest version: 11.0.6.1194

      Installed recommended update, but still shows up as outdated driver version

       

      Intel Rapid Storage Technology for Intel NUC Kits NUC6i[x]SY and NUC6i7KYK

      Installed version: Unknown

      Latest version: 15.2.0.1020

      Installed recommended update, but still shows up as outdated driver version

       

      Intel HD Graphics Driver for Windows 7/8.1/10 for Intel NUC Kits NUC6i[x]SY

      Installed version: Unknown

      Latest version: x.x.x.4501

      Tried to install, got message asking if I really wanted to overview the following newer drivers with older drivers (clicked no):

      Intel Display Audio (10.22.0.37)

      Intel Iris Graphics 540 (21.20.16.4534)

       

      Intel Wireless Technology-Based Driver for Windows 10 for Intel NUC Kits NUC6i[x]SY and NUC6i7KYK

      Installed version: 19.0.1

      Latest version: 19.20.0

      Tried to install updated drivers, error message was "Error [0000052D]: 'Favorites' is not a valid short file name."

       

      My system details:

      Intel NUC6i5SYH

      540s SSD 1.0TB (2.5")

      Crucial 32GB (2 x 16GB) SODIMM

      Windows 10 Pro 14393.351 64bit

       

      Help?

       

      Thanks, Jon