3 Replies Latest reply on Nov 14, 2016 1:01 PM by Intel Corporation

NUC6i7KYK Windows 10 blue screen MEMORY_MANAGEMENT problems

tonyo Nov 12, 2016 11:27 PM

Bought a NUC6i7KYK Mini PC back in June, along with 2x 16G Ripjaws DDR4 memory.

Worked fine till a couple weeks ago, now I have blue screens and reboots.

Usually the blue screens indicate MEMORY_MANAGEMENT problems, so I downloaded Memtest86+ and found errors in the 7Gb-16Gb range.

Thinking I had a bad memory card, I swapped cards and ran the test again.

Same error range!

Pull one card, re-test, same error range!

Pull the card, put the other one in, same error range!

I'm beginning to think I have a bad motherboard. Any advice would be helpful.

thanks!

1. Re: NUC6i7KYK Windows 10 blue screen MEMORY_MANAGEMENT problems

N.Scott.Pearson Nov 13, 2016 3:30 PM (in response to tonyo)

Well, the likelihood that you zapped both DIMMs in the same address range is pretty darn low. I would say that something failed on the board or in the processor. Time to directly contact Intel Customer Support and talk to them about an RMA. Start here: Contact Support.

...S
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2. Re: NUC6i7KYK Windows 10 blue screen MEMORY_MANAGEMENT problems

tonyo Nov 14, 2016 12:19 PM (in response to N.Scott.Pearson)

OK, I got to chat with 'Warner', gave him my info and a link to this thread.

Gave him the NUC S/N, etc. and arranged for a warranty replacement.

Got contacted by phone, arranged for an overnight swap.

So far, so good. Will post again after I get the new unit running.

Thanks!
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3. Re: NUC6i7KYK Windows 10 blue screen MEMORY_MANAGEMENT problems

Nov 14, 2016 1:01 PM (in response to tonyo)

This message was posted on behalf of Intel Corporation

Thank you for the update, tonyo

I will close this case since you got the unit replaced; however, if further inquiries are present, feel free to contact us back :)

Best regards,
Esteban C
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