Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20493 Discussions

Latest graphic driver causes blue screen - attempted write to read only memory

MMich30
Beginner
1,261 Views

Since earlier this week when I got an upgrade pushed to my machine I've had ongoing blue screens even if I do nothing at all.

Initial exceptions occured in IntelCpHDCPSvc.exe

I tried to remove the driver deleting software on my system. But MS kept downloading and installing the driver.

I explicitely changed the driver to the generic MS driver. This seemed to work (worked longer) but eventually blue screened. There was still an Intel Graphics service running so that may come to play in the exception. I just downloaded the 8/10 driver and it threw a blue screen as well. Though this time there were 4 rows of garbage on the blue screen now. This is my development machine and really need something fixed so that I can stop this process and get a working development system!!!

0 Kudos
2 Replies
idata
Employee
371 Views

Hello MichaelEber,

 

 

 

Would you please fill out the information at the following link and post it here to better assist you?

 

/thread/77761 https://communities.intel.com/thread/77761

 

 

 

Thanks,

 

 

 

Ivan.

 

0 Kudos
idata
Employee
371 Views

Hello,

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

If the problem persists, would you please fill out the information at the following link and post it here to better assist you?

 

/thread/77761 https://communities.intel.com/thread/77761

 

 

Please don't forget to attach the system information with the latest graphics driver installed:

 

Intel SSU (System Support Utility):

 

Download https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility
  1. Download the utility
  2. Run the exe and select 'Scan'
  3. Save and include as an attachment in the Intel Community Forum

 

Report for Intel® Graphics Drivers follow the steps here:

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

 

 

DxDiag Instructions:
  1. Click on the "Start Menu" -> Type "DxDiag" -> Press "Enter" -> Wait for the DirectX Diagnostic Tool to finish loading
  2. In the DirectX Diagnostic Tool, click "Save All Information" -> Save the file DxDiag.txt
  3. Include DxDiag.txt as an attachment in the Intel Community Forum
  4. DispDiag Instructions:
  5. Click on the "Start Menu" -> Type "cmd" -> Then a command shell window will open
  6. In the command shell, type "dispdiag –out %homepath%\Desktop\DispDiag-Intel-Issue.dat" -> The command shell will output something similar to "Dump File: C:\Users\[username]\DispDiag-# -# -# -# .dat"
  7. Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum

 

 

Regards,

 

 

 

Ivan.

 

0 Kudos
Reply