6 Replies Latest reply on Nov 28, 2016 5:46 PM by Intel Corporation

    NUC6i7KYK (Skull Canyon) randomly freezes

    PixelsForBreakfast

      Like others in the community, I have recently purchased a NUC6i7KYK and equipped it with the following:

      • Samsung SSD 950 NVMe M.2 256GB
      • 2x16GB Kingston HyperX 2133MHz DDR4 CL13

      These components were both previously in a NUC6i5SYK and worked flawlessly. However, after moving the components to the NUC6i7KYK and doing a fresh install of Windows 10 x64, the system randomly freezes for no reason.

       

      The system is primarily used in the living room as a media center, but I also remote into the NUC for other tasks. I have it set to not sleep and not hibernate. I'll know that the system has frozen when I receive error codes on Remote Desktop; if I turn on my display, the screen is simply black, and mouse and keyboard will not do anything.

       

      As of a few days ago, I am using the most current BIOS (0042), Chipset software, and HD Graphics Driver. I'm getting quite frustrated and not sure what to do next. Any and all help is appreciated.